Account Manager - Edmonton, Canada - CARO Analytical Services

CARO Analytical Services

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

CARO Analytical Services is an employee-owned environmental and food laboratory that provides professional analytical testing services to public and private clients throughout Western Canada. Whether supporting a client cleaning up a contaminated site, providing water quality data to ensure Canadians have access to clean water, or supporting the government in testing our food source for potential pesticide exceedances, CARO provides the data essential to the success of these programs.

CARO also happens to have a pretty awesome corporate culture thanks to a great team of employees who take their jobs seriously, but not themselves:
We are charismatic scientists, driven to make the world safer and healthier.

DESCRIPTION:
Account Manager - Full Time

RESPONSIBILITIES:

Key Client Project Management

Setup and maintain client projects in LIMS.
Kick off meetings with clients to ensure sales promised items are followed through to service and all contract requirements are met for contractual clients.
Respond/follow up on client feedback and problemsolving client concerns appropriately escalate as needed and ICARs.
Ensure special analytical requirements are communicated effectively to operations.
Maintaining Bid Pricing
Contractual client management ensure contract terms are adhered to and assist with new RFPs

Work Order Management

Data verification when requested by clients.
Contact clients about delays.
Invoicing ensure pricing is set correctly for work orders, correct bid applied, surcharges.
Work Order Review (as needed).

QUALIFICATIONS:

Postsecondary education from an approved institution in a related discipline or an equivalent combination of education and experience.
Industry experience is an asset.
Energetic personality that can work independently in a fastpaced environment.
An excellent understanding of client care and the ability to relate to a wide range of people.
The ability to solve problems as they arise and to generate ideas.
Detail orientated and good record keeping skills.
Strong interpersonal and organizational skills.
A polite, friendly, and diplomatic manner.
Indepth understanding of regulations and CARO's analytical packages.

Flexible Language Requirement:

French not required

Schedule:

8 hour shift
Day shift

Experience:

- working in a laboratory: 1 year (preferred)
- customer service: 1 year (preferred)
- account management: 1 year (preferred)

Work Location:
In person