In Room Dining - Winnipeg, Canada - FAIRMONT

Description

The primary responsibility of the IRD & Mini-Bar Service Attendant is to service our guest in a 5 star manner.

What you will be doing:

• Services our guests by delivering their order on time and in a professional manner
• Organizes and delivers VIP amenities on a daily basis, ensuring accuracy and timeliness.
• Being an ambassador of the Fairmont Winnipeg by providing an excellent first impression.
• Usage of guest names whenever possible
• Maintains a professional, pleasing attitude towards each of our guests and colleagues
• Addresses guest concerns and bringing them to the attention of the Manager on Duty
• Demonstrates the Fairmont's Service Promise standards in all guest and colleague interactions
• Maintains cleanliness of work area
• Preparation of work areas for In Room Dining to standard.
• Clean up for In Room Dining including tray pick-ups and restocking. i.e. including all back areas on the guestroom floors
• Restock guest room Minibars in a timely and accurate manner
• Have full knowledge of all Minibar menu items
• Assist with maintaining par levels in the store room while rotating product to reduce waste
• Adheres to Health & Safety policy and ensuring safe work practices are followed at all times.
• Adheres to the hotel's environmental policies and procedures.
• Adherers to all allergy policies
• Demonstrates Service Promise Standards and Values
• Other duties as assigned

• Previous Food & Beverage experience required-1-2 years minimum.
• Must be self-motivating, able to work effectively unsupervised, a team player and service oriented.
• Good comfort level with Micros POS system.
• Good physical ability & must be able to lift 25+ pounds at a time. Must be able to complete all physical aspects of the job without restriction.
• Must have excellent English verbal & written skills.
• "Serving it Safe" responsible liquor service certification required.
• Must be able to work a flexible schedule including weekends and/or holidays.

Located in the heart of vibrant downtown Winnipeg, Manitoba -- at the historic corner of Portage and Main -- Fairmont Winnipeg luxury hotel extends the naturally warm reception of the Prairies. Just step outside our Winnipeg hotel and the city is at your feet.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Visa Requirements: To be eligible for employment with Fairmont Winnipeg, you must be in possession of a working visa for Canada. We do not provide offer letters to applicants seeking to get their work visas. Applicants must have their work visas in place prior to applying.