Computer Systems Technician - Fonthill, Canada - B4 Networks

B4 Networks
B4 Networks
Verified Company
Fonthill, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description




NOTE:
There appears to be a slight integration issue between our program and Indeed. This position is in-office at our Barrie location. We are not currently hiring remote technicians
Is this you?


Do you love talking with people, are you a mystery solver and find fulfillment in helping someone? This role is a great chance to learn a wide variety of technology in a multitude of settings - we ask our Help Desk technicians to approach each situation with care and compassion - we focus on being our clients compass - helping them to navigate difficult waters.

Successful help desk computer technicians often have a high degree of empathy and great listening skills.

Company Overview

We are an established Managed Service Provider (MSP) in the IT space serving clients at a fixed monthly rate.

Our clients are all small to mid-size businesses such as accountants, greenhouses, engineering firms, doctors, as well as larger companies including manufacturing plants.

Some Perks of Working here

  • Paid lunch and breaks (1 hr/day)
  • Fully catered lunches 3 days a week
  • Focus on your professional and personal growth
  • Comprehensive Benefits package after 6 months
  • Support and access to learning platforms so that you can grow your skills
  • Weekly checkins that are viewed by Ownership so that you can feel heard
  • Supportive and inclusive environment
  • Extended health care
  • Vision care
  • Dental care
  • Employee Assistance programs
  • Disability insurance
  • Competitive wages
Description of Position


This is not an entry level position - we are looking for someone who has some exposure to troubleshooting computer networking, servers, and deploying routers, switches, printers, workstations, servers and wireless access points.

There are a few parts to this role that are highly important:
First, providing fast, friendly, and easy support to our clients. Taking care of quick problems quickly


Secondly, be an excellent team player - we work in a very collaborative environment and require team members that pitch in wherever needed to get the client what they need.


Finally, communication and attention to detail - projects & deploys are a many stepped process and require someone who will pay attention to ensure proper completion.

Job Purpose

  • Assisting clients with hardware, software and networking problems remotely
  • Working through the entire ticket process (identify, research, troubleshoot and resolve) independently for desktop, software and hardware issues, and DOCUMENT the results.
  • Assist with identifying client requirements and relaying that information back to B4 Networks sales staff.
  • Assisting with identifying client requirements and relaying that information back to B4 Networks sales staff.
  • Documentation of all work as completed.
  • Communicate with clients and staff to effectively schedule service tickets.
  • Review/prioritize outstanding support requests
  • Delegate and prioritize service calls based on the client need
  • Liaise and work with the professional services team on outstanding projects.

Required Skills:


  • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
  • Ability to work in a team and communicate effectively.
  • Ability to learn and grow in your knowledge
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Selfmotivated with the need for little supervision.
  • Proficient in the following technologies:
  • Windows Server 2008, 2012, 2016, 2019 (Management, migration, administration & troubleshooting)


  • Microsoft Office 36

  • Windows 7, 10
  • Network Routing, Switches, VLAN's (Please highlight Sophos experience)
  • Virtual Server technologies


BONUS - Signing bonus for technicians that have worked in a managed services environment before - please highlight if your previous experience is an MSP & what tools (RMM & PSA) you are familiar with.

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