Team Manager-Clinic Operations - Calgary - Intello Technologies Inc.

Description

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Location: On-site at TELUS Sky - 685 Centre St S, Calgary, AB
Hours of Operation: Monday to Friday - 8:00 am to 5:00 pm
Status: Full Time - Temporary 1 Year Replacement

Create awesome experiences for our customers

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.

Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.

Do you share our passion?

TELUS Health - Care Centre in Calgary is a premier medical facility where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health's innovative digital health technology to deliver:

• Highly personalized care
• Enhanced patient experiences
• Easy access to a broad range of services in preventive health, wellness, primary care, and mental health

Our Calgary Care Centre is seeking a Team Manager of Client Experience and Operations. In this role, you will lead a multidisciplinary team of 7-10 members, providing coaching, mentoring, performance management, and recognition. Your team is accountable for delivering coordinated clinical and administrative services, including client intake, care delivery, appointment coordination, and ensuring a consistently positive and professional client experience.

Our team and what we'll accomplish together

We're seeking a dynamic, innovative leader who challenges the status quo and thinks creatively to deliver exceptional client experiences. You thrive in environments that require flexibility and continuous improvement, and you're energized by going above and beyond for clients. In this role, you'll collaborate directly with experienced, like-minded professionals across the organization. As a key point of contact for clients, physicians, staff, suppliers, and visitors, you'll serve as the voice and face of our organization, setting the standard for excellence in client care.

What you'll do

• Lead and manage clinical and administration teams, including recruitment, onboarding, performance management, resource allocation, and career development
• Provide clinical oversight to nursing and laboratory technicians
• Build and develop a diverse, high-performing team through effective talent decisions and succession planning
• Guide collaborative efforts between teams with a strong focus on standardizing and documenting processes
• Drive innovation and foster a culture of continuous improvement across all operations
• Safeguard and sustain the organization's mission, vision, goals, and values
• Serve as the first point of contact for client complaint management and resolution
• Create and ensure accuracy of all communications with co-workers, suppliers, and physicians' offices
• Develop and maintain professional relationships with clients, staff, suppliers, and other healthcare providers in the community

Qualifications

What you bring

• 5+ years of experience in a leadership role within a healthcare setting
• Proven leadership skills including team building, accountability, results‑driven approach, and the ability to empower others
• Demonstrated ability to lead, collaborate with, and influence cross-functional teams
• Strategic thinking with ability to consider the big picture while managing day-to-day operations
• Solution‑oriented mindset with exceptional judgment and willingness to take calculated risks
• Innovation‑focused approach; continuously seeking new and better ways to accomplish goals
• Excellent written and verbal communication skills
• Ability to handle and communicate effectively in challenging client situations
• Exceptional customer service orientation
• Strong proficiency with computer systems and relevant software applications
• Excellent organizational and time management abilities, including meeting agenda management, minutes, action items, and follow-up with the ability to meet and exceed deadlines

Great-to-haves

• Registered Nurse in good standing with the College of Registered Nurses of Alberta (CRNA)
• Knowledge and experience working with Med Access, our Electronic Medical Record System

Salary Range: $72,000-$108,000

Performance Bonus or Sales Incentive Plan: 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Job Type: This is for a current vacancy

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We're looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166 Physicians using TELUS Health electronic medical records

140 million+ Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.