Help Desk Support - Winnipeg, Canada - Dynacare
Description
We are currently looking to hire a
Laboratory Help Desk Coordinator in
Winnipeg, MB to assist in maintaining the daily operational and functional workflow in the Laboratory, including taking sick calls and scheduling.
Employment type:
Permanent Full-Time
Shift details:
Monday to Friday, 8:30 am to 5:00 pm
Number of hours: 80 hours biweekly.
_ Internal posting expires on May 22, 2024._
Responsibilities:
- Responsible for entry of timesheets and schedules, data entry of payroll, ensuring accuracy and timely submission to payroll department
- Responsible for managing annual vacation request process
- Create and distribute memos and protocols for laboratory staff
- Assist in the distribution of correspondence to laboratory staff and maintains detailed logs
- Assist with the implementation of policies and procedures by aiding employees, as required, on the interpretation and administration of said policies and procedures
- Maintain employee training and payroll files and provide administrative support in updating these files.
- Scheduling of laboratory staff according to collective agreement language in collaboration with department charge technologists, including monitoring weekend scheduling.
- Calling of staff to replace sick calls, updating attendance calendar and absence log, flagging issues to Managers as appropriate for each lab department.
- Providing support to the Manager, Laboratory Operations as required in the administration of the Collective Agreement language, which includes tracking employee leave days, vacation, attendance, etc.
- Maintain detail logs of all inquiries, problems, and their solutions
- Prepare weekly and monthly reporting, as required. Including but not limited to volume reports, turn around time, productivity, etc.
- Collaborate with managers and charge technologists in the maintenance of department SOPs and job aids.
Must have:
- A secondary school diploma (Grade 12) or equivalent
- Minimum of five (5) years' experience in a Patient Services field
- Excellent computer skills with intermediate or high level of Excel
- Excellent communication skills
- Formal Training in the areas of Medical Office Assistant, Medical Transcription, Unit Clerk, Medical Terminology, or similar programs would be considered an asset.
- High level of service experience in a fastpaced environment by delivering prompt, courteous and professional service to all staff and clients.
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