Artisan - Receptionist - Montréal, Canada - Hôtel Humaniti Montréal

    Hôtel Humaniti Montréal
    Hôtel Humaniti Montréal Montréal, Canada

    Found in: beBee S2 CA - 1 month ago

    Default job background
    Full time
    Description

    The Humaniti
    Hotel Montreal is the very first Autograph Collection by Marriott hotel to
    establish itself in Quebec, in all its grace and sophistication. Open since
    June 2021, the hotel is located in the heart of a vertical community that
    includes condos, residences, offices, two restaurants, a lounge, a bakery, a
    health centered grocery store, a fitness center, meeting rooms and spa.
    Experience hospitality at its finest and discover an innovative concept that
    celebrates the art of living in all its forms. Simply exceptional, the Humaniti
    Hotel Montreal is a next-generation hotels for true global citizens. A unique
    hotel that subtly permeates an ecosystem rich in experiences, inspiring design,
    and a fascinating way of life.

    Join
    the Humaniti community

    Here
    are the benefits and privileges offered to you by the Humaniti Hotel:

    · Thrive
    within a positive, friendly, and dynamic team in a beautiful environment.

    ·
    The opportunity to take on new challenges and advance
    your career across North America.

    ·
    Employee benefits, such as life, disability, medical,
    and dental insurance partially covered by the employer.

    ·
    Retirement plan with employer contributions.

    ·
    Various employee recognition programs.

    ·
    Various training programs.

    ·
    Discounts within our hotel chain.

    ·
    Uniform provided.

    Description

    We are looking for individuals who are
    passionate about their city and want to provide a memorable and personalized
    experience to each of our guests. From the moment our guests step into the
    Humaniti Hotel Montreal, our artisans take the stage and are responsible for
    the overall guest experience.

    Our Montreal artisans will work together
    with the front desk team to deliver impeccable service to our guests,
    reflecting our DNA: evolved, captivating, and connected. At the Humaniti Hotel
    Montreal, we are seeking individuals who have a deep understanding of human
    interactions and will deliver an experience in line with our wellness concept
    to our customers.

    Roles and Responsibilities

    ·
    Welcome and register guests upon their arrival and
    handle their departure efficiently and professionally.

    ·
    Properly assign rooms (rates, special requests, etc.).

    ·
    Make, modify, or cancel reservations and note special
    requests.

    ·
    Take a proactive approach in handling customer
    concerns/difficulties.

    ·
    Provide personalized suggestions about various
    attractions and experiences available in Montreal.

    ·
    Provide service that exceeds our customers'
    expectations and instill this quality of service throughout the team.

    ·
    Ensure smooth service coordination with various hotel
    departments.

    ·
    Excellent organizational skills, prioritization, and
    outstanding customer service.

    ·
    Ability to work under pressure and manage stress.

    ·
    Proactivity, initiative, and autonomy.

    ·
    (3) years of experience in high-end customer service.

    ·
    Bilingual (French and English).

    ·
    Availability during the day, evening, night, and
    weekends.

    ·
    Experience with Marriott chain hotels, an asset.