Customer Service Order Desk Representative - Toronto, Canada - Above Ground Art Supplies

Above Ground Art Supplies

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Order Desk Customer Service Representative
A working knowledge of art materials is an asset to be successful in this position.

Above Ground Art Supplies is a fast-paced art supply company providing art materials to artists and teachers across Canada. We have been in business since 1983 and have three stores in the Toronto area.

You will be required to work Monday to Friday from 8:30am to 4:30pm and may be asked to work extra hours during high peak months.

This position is located at our McCaul Street location in downtown Toronto.

The primary role of this job is to provide friendly and efficient customer service with a real attention to detail while contributing to the operations of a demanding and fast paced art supply order processing department.

You must be highly organized, able to multi-task and prioritize tasks and work well within a team setting.

Duties, Responsibilities and Skills Needed:

Ability to work in a fastpaced, team environment
Ability to take direction and followthrough
Excellent organizational skills and attention to detail
Ability to prioritize and complete tasks on tight deadlines
Strong understanding of computers and related skills
Maintains quality customer relations using strong interpersonal communication skills

Answers customer's phone calls promptly, efficiently, and with courtesy

Ensure all customer requests are dealt with in a prompt and friendly manner
Address customer concerns and enquiries with respect to product and delivery
Rectify customer complaints in a quick manner
Complete requests for product returns,
Ensure Purchase Orders once received are properly priced and entered
Provide support to other CSR's as needed and as business demands
Other duties as assigned by Management

Experience:

Make outgoing calls to customers: 1 year (preferred)

Supervisory Experience: 2 year (preferred)

Customer service: 1 year (preferred)
Answer incoming customer calls: 1 year (preferred)

Job Types:
Full-time, P

Job Types:
Full-time, P
ermanent

Salary:
$18.00-$20.00 per hour

Job Types:
Full-time, P
ermanent

Salary:
$18.00-$20.00 per hour

Benefits: