Technician - Information Technology (It) - Saskatoon, Canada - Team Power Solutions

Team Power Solutions
Team Power Solutions
Verified Company
Saskatoon, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

POSITION MANDATE
Provides effective and cost-efficient information technology services for TPS and its staff. Assists with the necessary administration, maintenance, design, modification, implementation, and security of the technical network and IT infrastructure.


REPRESENTATIVE DUTIES
Technical

  • Triage inbound service requests from end users and determine the appropriate course of action to resolve the issue.
  • Make effective use of ticketing system to record, track, and followup on open incidents.
  • Assists with the development and maintenance of the installation procedures, work instructions, configuration procedures, system standards and documentation in relation to Job function.
  • User maintenance in Active Directory and Azure Active Directory.
  • Assist in hardware and Software inventories.
  • Assist with security in both Desktop and Network environments.
  • Assist in planning and implementing new hardware and software as required.
  • Deploy new computers with standard company software.
  • Carry out additional tasks as may reasonably be requested from time to time by the IT Supervisor or IT Administrator.
  • Provide weekend coverage and oncall support when required
Administration & Financial

  • Provide computer orientation for new personnel.
  • Helps to define and implement information technology policies, procedures, and best practices.
  • Prepares information technology reports, as required.
  • Assists with the development and maintenance of the installation procedures, work instructions, configuration procedures, system standards and documentation in relation to Job function.
  • Complies with, upholds, and participates in the company safety culture and policies.

EDUCATION AND EXPERIENCE
Completion of a college diploma and minimum of - 3 years related experience.

Experience with Microsoft Azure, Microsoft Active Directory and Microsoft Operating Systems.

Outstanding customer service skills.

Ability to think critically and problem solve.

Strong attention to detail.

Team player.


ACCOUNTABILITIES

  • Confidential information is handled appropriately.
  • IT deliverables meet quality and timeline expectations.
  • Help desk tickets are promptly and efficiently dealt with.
  • IT systems and infrastructure functions efficiently and uptime is maximized.
  • End users have the IT that they required to fulfil their jobs.
  • System security is in place and monitored.
  • Recommendations and/or solutions regarding IT infrastructure meet the needs and expectations of TPS and are appropriate for the organization.
  • Positive and professional relationships and communications with internal and external contacts essential to performing the position's duties are established and maintained.
  • Staff receive helpful support, development, and guidance.
  • Internal quality standards, established standards and practices, policies, procedures and relevant legislation and regulations are consistently followed.

Benefits:


  • Dental care
  • Employee assistance program
  • Onsite parking
  • RRSP match
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Saskatoon, SK: reliably commute or plan to relocate before starting work (required)

Work Location:
One location
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