Systems Technician - Regina, Canada - Xerox

Description

General Information

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City Regina State/Province Saskatchewan Country Canada Department Information Management Date Tuesday, March 12, 2024 Working time Full-time Ref# Job Level Individual Contributor Job Type Experienced Job Field Information Management Seniority Level Associate Currency CAD - Canada - CA Annual Base Salary Minimum 55,000 Annual Base Salary Maximum 65,000 The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit . If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit . Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirement-

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. The Systems Technician is responsible for providing technical support for workstation hardware and software. This includes installing, configuring, troubleshooting, and maintaining various workstation technologies in a corporate environment. Overview

Resolve Tickets escalated from Tier 1 Service Desk

Ability to work in Active Directory

Respond in timely manner to requests and issues

Repair and replace equipment as needed

Provide onsite and remote support to end users

Respond to tickets in accordance with SLA guidelines

Create documentation for staff for training purposes

Technical Skills

Operating Systems: Proficient in troubleshooting and supporting both Windows and MacOS environments. This includes installation, configuration, and problem resolution.

Hardware Support: Demonstrated ability to diagnose and resolve hardware issues with desktops, laptops, and associated peripherals.

Networking: Basic understanding of networking concepts, including IP addressing, DHCP, and DNS. Capable of troubleshooting network connectivity issues and configuring network settings on workstations.

Software Applications: Proficient in supporting common software applications, including Microsoft Office Suite and various web browsers (e.g., Google Chrome, Firefox, Microsoft Edge). Knowledge of financial software such as Sage 50 and QuickBooks is considered a plus.

Remote Desktop Tools: Experience with remote desktop support tools, such as TeamViewer, Microsoft Remote Desktop, or similar. Knowledge of Sophos Connect and Sonicwall Netextender is a plus.

Cybersecurity: Understanding of antivirus software, basic malware detection, and cybersecurity best practices. Ability to identify and mitigate security risks in a workstation environment.

Qualifications Education:

Certificate or Degree in Information Technology, Computer Science, or a related field preferred.

Additional certifications in Information Technology, such as CompTIA A+, Network+, Microsoft Azure Fundamentals, or Microsoft 365 Certified: Endpoint Administrator Associate, are highly advantageous.

Experience:

2-3 years of experience in a technical support or IT support role, with specific emphasis on workstation support in a corporate environment. Prior experience in a service desk or contact center environment is beneficial.

Valid Driver's License for Canada

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