Bilingual Documentation Specialist - Ottawa, Canada - Nova Networks Inc.
Description
Objectives of this role
- Develop comprehensive documentation that meets organizational standards
- Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content
- Write userfriendly content that meets the needs of target audience, turning insights into language for user success
- Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
- Evaluate current content and develop innovative methods for improvement
Responsibilities
- Research, outline, write, and edit content, working closely with various departments to understand project requirements
- Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
- Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
- Develop content in alternative media forms for maximum usability, with consistent voice across all documentation
- A Technical Degree or Diploma along with demonstrated experience in technical writing of software documentation
- Strong working knowledge of Microsoft Office
- Familiar with Managed Services Providers and Software Development
- Ability to deliver high quality documentation paying attention to detail
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
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