Customer Service Representative - London, Canada - City of London
Description
Job Close Date:
Apr 26, 2024
File Number:1166
Service Area:
Finance Supports
Division:
Financial Services
Employee Group:
Local 101
Job Type:
Full-Time Temporary (up to 1 year)
Number of Openings: 1
Summary of Duties:
Reports through the Senior Customer Service Representative - Revenue or Senior Cashier to the Manager of Customer and Assessment Services or the Supervisor of Taxation and Revenue.
Work Performed:
- Receives and responds to public inquires relating to property taxes at the tax counter, by telephone, or in written form.
- Informs the public about legislation changes, rebate programs and appeal procedures.
- Receives, records and deposits all revenues due to the Corporation.
- Processes tax payment stubs and cheques through automated payment processor in order to generate batch summaries, tapes for mainframe update and related records. Ensures accuracy of data processed.
- Maintains daily record of revenues received and ensures that cash and cheques reconcile to documents.
- Controls and files receipts.
- Provides backup to the Senior Cashier as required for regular daily duties such as petty cash reimbursements and daily deposits.
- Researches tax accounts requiring special attention, i.e. cheques do not match remittances, account paid twice.
- Provides clerical assistance in the issuing of tax bills and receipts for tax payments.
- Assists in the processing of tax payments received in person, by mail, or by agencies including postdated cheques during installment period.
- Completes standard form letters as required.
- Assists Data Entry Transfer Clerk and Tax Certificate Clerk as required.
- Performs related duties as assigned.
Qualifications:
- One year of a two year Community College Business Administration Diploma.
Experience:
- One to two years' related experience.
Specialized Training & Licenses:
Skills and abilities in the following areas are necessary:
- Unit 1 of the Municipal Tax Administration Program.
Compensation & Other Information:
$41,266 - $60,415 (Level 7)
This posting is for one (1) temporary full-time up to 1 year position.
Current hours of Work:
Monday - Friday from 8:30 a.m. to 4:30 p.m.
Work Arrangement:
On-site.
NOTE:
Applicants may be required to complete a job related test.
Police Record Check:
**As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.
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