Guest Services Agent - Victoria, Canada - Oak Bay Beach Hotel

Oak Bay Beach Hotel

Verified Company

Victoria, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Oak Bay Beach Hotel, recently named
the #1 hotel in Canada by Condé Nast, is known as both a luxury destination in Victoria and an amazing place to work In addition to a rewarding career, our team members receive countless perks such as complimentary parking, health benefits, a daily staff meal plan, birthday and Christmas bonuses, staff parties, awards, and more.

If you are interested in joining our team then we have a fantastic opportunity for you.

Guest Services Agent

Responsibilities

Greet guests in a friendly and courteous manner during all interactions.
Handle all guest interactions with the highest level of hospitality and professionalism.
Processes checkins and checkouts.
Maximize revenue by offering guests alternatives and upselling.
Use professional phone manner when speaking with guests and outside callers.
Ensures that all vital information is passed on to the next shift to guarantee smooth transition from one shift to the next.
Answer and respond to reservation calls in the absence of the reservations office.
Provide accurate information about the city and surrounding attractions when asked by guests.
Demonstrate sincere guest focus and true appreciation for the guest experience.
Other duties as assigned

Qualifications

Experience in luxury resort front office required.
Experience in sales an asset.
Demonstrated strong leadership, team, and communication skills are essential.
Highly detail oriented, exceptional organizational skills and able to handle competing priorities.
Strong knowledge of MS Office.
Effective communication capabilities demonstrating sound judgment.
Ability to respond to questions from guests offering appropriate options or resolutions.
Strong personal integrity with an innate desire to work in an ethical manner.
Shift work is expected including evenings and weekends.

Physical Aspects of Position: