Agent - Passenger Services - Québec, Canada - Air Inuit
Description
POSITION OVERVIEW
DUTIES AND RESPONSIBILITIES
- Ensure irregular operations coordination in regards to customer service;
- Rebook passengers in case of bad weather or operational circumstances;
- Answer queries from customers concerning flight loads and service quality;
- Organize group reservations and different trips for tournaments and other activities;
- Verify and react daily to flight loads in order to optimize passenger service;
- Provide daily Meal Orders to Culin-Air;
- Support Air Inuit's northern station agents;
- Supply to authorized personnel all ticketing services for their transportation in compliance with company policies;
- Follow up on customer satisfaction;
- Executive travel;
- Discounts;
- Other tasks related to the passenger services department.
QUALIFICATIONS
- Have pertinent experience with Air Inuit's operational policies and passenger services policies;
- Be familiar with the Nunavik territory as well as company characteristics;
- Be bilingual (French/English) and have the ability to speak Inuktitut would be a complementary asset;
- Be familiar with reservation systems (Amelia would be an asset);
- Be familiar with Word, Excel and Office;
- Have team spirit;
- Be focused on customer satisfaction.
WORKING CONDITIONS
- Modified work schedule:
- 5 days on / 2 days off.
- Weekends on rotation (06:4518:00)
- Hours between 6:00 and 18:00.
REMUNERATION
Air Inuit provides a company contributed RRSP, a Group Insurance (life, dental, health care, short and long term disability), 6% vacation, a retirement allocation program, access to reduced flight tariffs and various other innovative benefits and recognition opportunities.
Starting annual salary - $43 341
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