Catastrophe Claims Representative Ii - Vancouver, Canada - Wawanesa Insurance

Wawanesa Insurance

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date:
Jan 24, 2023

Location:
Vancouver, British Columbia, CA, V6J-4Y3 Calgary, AB, CA, T2R-0E4 Edmonton, AB, CA, T6E-6A8 Toronto, ON, CA, M2P-2B7 Winnipeg, MB, CA, R3G 0R5

Company:
Wawanesa Insurance

We're proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both.

You may work from any of the following locations:
British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland & Labrador and/or the Yukon.

The Wawanesa Mutual Insurance Company, founded in 1896, is Canada's largest mutual insurer, with $3.9 billion in annual revenue and assets of $10.5 billion.

Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Western Canada.

With more than 5,700 employees, Wawanesa proudly serves more than two million policyholders in Canada and the United States.
Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview:

Responsibilities:

Providing direction and support to our policy holders through the life of the claim, by providing exceptional customer service delivered with empathy
Interpret policy wordings, determine policy coverage
Establishing timely and accurate loss and expense reserves through the life of the claim
Conducting a comprehensive investigation on all files to determine coverages and liability, while adhering to Wawanesa's adjusting guidelines, and recognizing when to refer claims to appropriate internal teams/stakeholders
Adhering to policies, procedures and Standard of Work documentation
Coordinating and managing services with vendors and service providers. Evaluating and reconciling relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses
Communicating with policy holders in a timely and proactive manner, by means of voice to voice, written and digital correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner
Negotiating and conveying claim settlements within authority limits. Communicating claim decisions promptly and effectively, while delivering an exceptional customer experience
Demonstrating highly proficient skills to review repair estimates, create narrative scopes and generate intermediate to advanced level estimates using an estimating software system
Working in partnership with other claims staff in both an individual and teamoriented capacity
Providing ongoing technical advice, guidance, peer coaching and mentoring to claims staff
Maintaining detailed and accurate records based on company standards and policies within the claims system
Maintaining an effective and current diary system and document claim file activities in accordance with established procedures
Demonstrating strong organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
Managing a high volume of new claims and inventory in a fastpaced environment
Maintaining and demonstrating excellent knowledge and understanding of policy coverages, while complying with regional regulatory & licensing requirements (as applicable),
Remaining current with legislative changes and trends in the insurance industry
Potential need to travel on short notice to select Natural Disaster events and remaining on location for extended periods of time.
May be required to support nonCatastrophe related claims

Qualifications:

Minimum 3 years insurance adjusting or equivalent experience
Working toward Chartered Insurance Professional (CIP) designation which would include supporting adjuster licensing requirements
College/University degree is preferred or equivalent experience
Exceptional customer service skills including empathy and concern for our customers
Strong teamwork skills with the ability to collaborate with others
Ability to interpret and quantify property damage estimates
Ability to travel across Canada on short notice
Ability to work overtime hours as required and approved
Excellent communication skills, both written and oral
Excellent investigative and analytical skills
Highly proficient in