Customer Service Representative - Concord, Canada - EcoTech Windows & Doors

Description

EcoTech Windows & Doors, a leading provider of energy-efficient windows and doors, is seeking a Customer Service Inbound Call Representative to join our team.

As a Customer Service Inbound Call Representative, you will be responsible for answering incoming calls from customers, providing excellent customer service, and resolving issues or concerns related to our products and services.

Responsibilities:

• Answer incoming calls from customers and provide excellent customer service.
• Respond to customer inquiries, concerns, and complaints promptly and professionally.
• Provide accurate information about our products and services.
• Document all customer interactions and transactions accurately.
• Escalate complex issues to the appropriate department or supervisor.
• Follow up with customers to ensure their issues are resolved to their satisfaction.
• Maintain a positive and professional demeanor at all times.
• Gather, maintain and follow up with customers for positive online reviews.

Requirements:

• High school diploma or equivalent; some college coursework preferred.
• 2+ years of experience in customer service or a related field.
• Fluent in English.
• Strong communication skills, both verbal and written.
• Proficient in all Microsoft Suite products, including Word, Excel, and Outlook.
• Excellent problemsolving skills.
• Ability to multitask and work in a fastpaced environment.
• Attention to detail and strong organizational skills.

If you are a customer service professional with a passion for helping people, we want to hear from you. Join our team at EcoTech Windows & Doors and help us provide excellent customer service to our clients. We offer a competitive salary, benefits package, and opportunities for advancement.

To apply, please submit your resume and cover letter. We look forward to hearing from you


Salary:
$35,000.00-$50,000.00 per year


Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Overtime

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Customer service: 3 years (preferred)

Work Location:
In person