Sales & Customer Service Representative - Edmonton, Canada - ShiftGrit

ShiftGrit

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ShiftGrit is growing rapidly - and looking to expand our
Edmonton based team.

We strive to achieve the audacious goal of creating an unparalleled therapeutic experience for our clients.

We are game changers in our industry and we see ourselves as more than just a traditional psychology clinic; we are here to create a community of custom built realities.

We operate in the realms of both life optimization and treatment of clinical concerns.

THE OPPORTUNITY
-
Innovation in action_

ShiftGrit is incredibly innovative and forward-thinking.

This means there are plenty of opportunities for our staff to contribute to, or even develop their own special projects.

This might include podcasts, blogs, community events, and hosting training sessions. We are excited to hear your ideas.

You will get to be part of a change, striving towards an elevated client experience.

Each member of our team is unique and knowledgeable, and we vibe really well together to push this whole thing forward.

Come be part of it.

-
We've got you covered:_

You'll join our team with paid vacation, stat holiday pay, health benefits(upon meeting the requirements for minimum working hours).
We provide ongoing training for our whole team so you get the support you need. We have invested a lot into making sure our employees have the tools they need to help their clients.
Opportunities to advance

ROLE RESPONSIBILITIES

Build sustainable relationships and engage customers by going above and beyond
Identify customers' needs, clarify information and provide solutions and/or alternatives
Booking, and rebooking, clients though our booking system
Accountable for maintaining required sales closing ratios and other related key results(inbound and outbound)
Seize opportunities to crosssell services
Maintain, and improve, quality results by adhering to stands and guidelines; recommending improved procedures
Attention to client confidentiality and security
Processing client payments, invoicing as required & billing insurance companies, and other third parties as required
Ensuring the cleanliness of the office
Other duties as required

WHO WE'RE LOOKING FOR:

You'll fit right in here if you have the following qualities:

Driven
You love what you do and you do it well. You work hard to give your clients the support they need, and are excited about moving ideas forward.

-
Agile

You work well independently and also contribute actively in a team setting.

-
Self-motivated

You take initiative and are excited to steer your career forward. We love providing support and training, but we also expect you to take initiative in providing the highest level of client care possible.

-
Problem-solving

At Shift we are goaloriented and solutionfocused. We need our team to be able to problemsolve in different scenarios with different clients to ensure that we are delivering the best we can to our clients.

-
Embraces feedback

We provide consistent feedback, coaching and mentorship, so it's important for you to be open to receiving this and integrating it into your day to day.

We value open communication so we also expect our team members to provide insight on company initiatives.
-
Clear priorities

Our top priority is our client experience and their outcomes. Our clientele is goal oriented and looking for actionable change in a timely manner.

-Excellent oral and written communication skills

- Ability to work in-person

- Open Availability:

This position requires the ability to work weekdays, evenings, and weekends, and the occasional holiday.

-
Specific Qualifications & Skills_

Positive customer service & sales attitude
1 + years sales experience preferred
Strong active listening skills, verbal & written communication skills
Ability to work well under pressure
Adept to problemsolving and conflict resolution
Ability to multitask, manage time and prioritise with attention to detail
Attention to detail
Curiosity and willingness to learn
Available, and able, to work in Edmonton, Alberta.

Compensation
$ per hour to start, depending on work experience and skillset, with access to additional incentives as the role progresses.

Working hours
We are looking to fire one person for the position.

During training, the role is expected to be a minimum of 10-20 hours per week, and after training, the role will be 5-15 hours per week, with the potential to move up to full time hours depending on business needs.

Scheduled shifts may fall between 8:00 AM and 9:00 PM Monday to Saturdays. We are closed for all Alberta Statutory Holidays. Hours may change seasonally.

This role is based solely out of our physical locations, and will require the applicant to interact with clients both in person and virtually.

How To Apply
Please submit both a resume and cover letter. We thank all applicants for applying, however only those selected for an