Product Support Representative - Vancouver, Canada - Eminence Organic Skin Care

Eminence Organic Skin Care

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Role Summary

Responsibilities

Maintain a high level of knowledge on Eminence's products and services to ensure all Retail Customers and Spa Partners are provided with accurate information
Assist Spa Partners and Retail Customers in navigating the Eminence website
Act as a point of contact for all ingredientrelated inquiries to all Eminence Sales Representatives and Spa Partners
Assist the Eminence Digital Marketing team in answering questions received via social media from Retail Customers and Spa Partners regarding Eminence products and ingredients
Assist the Digital Marketing team in creating blog content for the Eminence website
Provide extraordinary Customer service drawing upon esthetics experience to problem solve skin conditions and concerns using Eminence Organic's extensive line of products
Provide Retail Customers with details about where to purchase their desired product and/or spa services within their geographic area, and help them identify products to purchase when appropriate
Act as a point of contact to help the Customer Care team in the consideration of any inquiries related to product returns
Maintain and update a Frequently Asked Questions reference document for answering questions regarding our company and products

Qualifications

Background in the Esthetics or Health & Beauty industry minimum 2 years
Customer Service Experience minimum 2 years
Experience with Eminence product line 1 year preferred
Esthetic License/Certification preferred
Excellent verbal and written communication skills
Ability to use initiative and independent judgment and problemsolving skills
Customer complaint resolution skills
Expert website navigation and web search skills to research, find, and communicate information easily
Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint)

Total Rewards

Competitive salary, quarterly and annual bonuses based on individual and company goal
100% employerpaid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid timeoff options available from your first day, and product discounts
Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards

The Application
Please submit a resume with a cover letter.

Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas, beauty professionals, and retail customers.

For more than 14 years in a row, skin care professionals have voted Eminence Organic Skin Care as their Favorite Skin Care Line and their favourite company for Product Education.

As a Certified B Corporation, we are looking for Team-members who seek to positively impact lives within our communities, give back through philanthropic endeavours, and make choices to exemplify sustainability and be stewards of the environment.

Eminence Organic Skin Care is proud to be an equal-opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.

EminenceCareers

PUL1So7WOy