Employment Counsellor - North York, ON
1 day ago
Job description
POSITION TYPE: Permanent position, Full Time
DEPARTMENT: Employment Center
AFFILIATION: Unionized Position
LOCATION: North York, ON
HOURS: Mon-Fri, 7 hours per day
EXTENDED HOURS: Dependent on needs of the program
ABOUT THE ORGANIZATION Tropicana Community Services, a Toronto-based multiservice organization, provides all youth, newcomers, people of Black and Caribbean heritage and others in need with opportunities and alternatives that lead to success and positive life choices. Our mission is achieved through culturally appropriate programs such as counselling, childcare, educational, and employment services and youth development.
ABOUT THE POSITION
Reporting to the Manager of Employment Programs, the employment counsellor is responsible for assisting clients to achieve appropriate career and employment goals. The successful candidate will connect clients to appropriate employers and provide coaching to help them succeed in workplace.
AREAS OF RESPONSIBILITY
- Manage an assigned yearly caseload of approximately 271 clients; conduct follow-up with employers, clients and other service providers
- Conduct assessments and help clients identify their skills, interests, values and aptitudes
- Facilitate engaging and interactive group session for program participants
- Develop and implement outreach strategies to recruit youth into the program
- Establish and maintain relationships with community organizations, schools and other stakeholders to drive recruitment efforts
- Conduct presentations and information sessions to promote program and attract potential participants
- Track outreach activities and maintain accurate records of recruitment efforts
- Support program participants throughout the prep session, ensuring a positive and inclusive learning environment
- Collaborate with internal teams to ensure program goals and recruitment targets are met
- Provide reports and updates on recruitment efforts and sessions outcome
- Provide guidance in developing personal development plans to assist clients to achieve employment goals
- Provide clients with effective career development strategies and help them to incorporate into personal development plans
- Provide job search skills training and career planning services
- Assist clients in the preparation of resumes and other employment-related correspondence
- Research and communicate current labor market information to clients
- Locate job leads appropriate to client skill level and interest
- Prepare clients and match them with appropriate work placements according to their inventory of skills and interests
- Act as a liaison between client and employer
- Complete knowledge of the Better Jobs Ontario Career application and processing
- Identify and assess client need for job coaching and monitor work placements
- Determine and implement appropriate job coaching strategies
- Achieve outcome targets for clients in employment, education and other training programs and maintain a high level of customer service
- Maintain accurate case documentation in internal systems( e.g. EOIS-CaMS) , FutureFit AI and provide statistical information as requested
- Provide information and make referrals to appropriate educational and training programs
- Make presentations on behalf of the agency to employers and other service providers
- Contribute to agency's outreach effort; maintain useful relationships community partners
- Adhere to the policies and procedures of Tropicana Community Services as outlined in the policy manual
- Represent the organization in a professional manner at all times
OTHER DUTIES
- Proactively contributes to the organization
- Initiates or assists with other projects as required
SKILLS AND QUALIFICATIONS
- Strong counselling skills
- Ability to manage a large caseload and document files as directed
- Thorough knowledge of effective job search techniques and current labour market trends
- Group facilitation experience
- Demonstrated creativity and resourcefulness in counseling services
- Superior written and oral communication skills
- Self-directed and results-oriented
- Ability to handle multiple tasks
- Ability to work well in a team setting
- Ability to work in a multicultural/multiracial environment
- Computer literacy – Microsoft applications and Internet
- University degree
- Related work experience in counseling and/or education
- Second language an asset
What We Offer:
- Competitive base salary, step Increase for the first 2 years of employment
- Group Benefits Plan with Extended Healthcare and Dental Benefits
- Career growth and development opportunities
- A chance to play an active role in giving back to your community
- Employee Assistance Program
Although we appreciate each application, only those candidates being considered for the position will be contacted.
Tropicana Community Services commits to promoting inclusion, diversity, equity and access (IDEA) through its information and support, advocacy, programming, internal policies, and governance structures. Tropicana Community Services will aim to ensure that our staff reflect the experience, skills and diversity of the communities we serve and create an inclusive, barrier-free work environment, beginning with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process please contact Human resources. All information received in relation to accommodation will be kept confidential.
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