CSR / Order Entry - Brampton, ON

Only for registered members Brampton, ON, Canada

2 days ago

Default job background
We are looking for a Order Entry/CSR to join our close knit team environment. Door hardware experience would definitely be an asset of the job. Ability to accurately input customer orders and acting as a link between sales, operations and customers. · This position is full-time, ...
Job description

We are looking for a Order Entry/CSR to join our close knit team environment. Door hardware experience would definitely be an asset of the job. Ability to accurately input customer orders and acting as a link between sales, operations and customers.

This position is full-time, Monday to Friday, 8:00 am to 4:30 pm.

Duties will include:

  • Support customers by email
  • Update tracking logs & order verification
  • Process invoices, orders, quotes and confirmations
  • Computer literate with good typing skills
  • Able to understand coding and read a price book
  • Attention to detail
  • After hours phone rotation (bonus pay)
  • Strong organizational and communication skills
  • Quick to learn and seeking long term role
  • Perform physical inventory counts and lift up to 50lbs

Key Responsibilities:

  • Data Entry: Accurately input customer orders, product details, PO's, SO's and Tickets
  • Order Verification: Review orders for completeness, accuracy, and pricing
  • Resolutions: Address order changes, cancellations, backorders, and discrepancies efficiently.
  • Documentation: Generate order confirmations, invoices, shipping documents, and maintain detailed records.

Qualifications

  • Education: OSSD or Equivalent
  • Experience: Minimum 1 year customer service & order entry
  • Skills:
  • Strong data entry and typing skills - ok with being stationary
  • Able to sit for extended periods of time
  • Excellent communication and customer service skills.
  • Must know how to read a price book & have basic math skills
  • Proficiency in Microsoft Office Suite Application and good typing skills
  • Language: Fluent in English (verbal and written).
  • Other: must be able to provide a clear criminal background check ( required)

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

  • Dental care
  • Extended health care

Education:

  • Secondary School (preferred)

Experience:

  • Data/Order Entry: 1 year (required)
  • Customer service: 1 year (required)

Language:

  • Fluent English (required)

Work Location: In person



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