CSR / Order Entry - Brampton, ON
2 days ago

Job description
We are looking for a Order Entry/CSR to join our close knit team environment. Door hardware experience would definitely be an asset of the job. Ability to accurately input customer orders and acting as a link between sales, operations and customers.
This position is full-time, Monday to Friday, 8:00 am to 4:30 pm.
Duties will include:
- Support customers by email
- Update tracking logs & order verification
- Process invoices, orders, quotes and confirmations
- Computer literate with good typing skills
- Able to understand coding and read a price book
- Attention to detail
- After hours phone rotation (bonus pay)
- Strong organizational and communication skills
- Quick to learn and seeking long term role
- Perform physical inventory counts and lift up to 50lbs
Key Responsibilities:
- Data Entry: Accurately input customer orders, product details, PO's, SO's and Tickets
- Order Verification: Review orders for completeness, accuracy, and pricing
- Resolutions: Address order changes, cancellations, backorders, and discrepancies efficiently.
- Documentation: Generate order confirmations, invoices, shipping documents, and maintain detailed records.
Qualifications
- Education: OSSD or Equivalent
- Experience: Minimum 1 year customer service & order entry
- Skills:
- Strong data entry and typing skills - ok with being stationary
- Able to sit for extended periods of time
- Excellent communication and customer service skills.
- Must know how to read a price book & have basic math skills
- Proficiency in Microsoft Office Suite Application and good typing skills
- Language: Fluent in English (verbal and written).
- Other: must be able to provide a clear criminal background check ( required)
Job Type: Full-time
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
Education:
- Secondary School (preferred)
Experience:
- Data/Order Entry: 1 year (required)
- Customer service: 1 year (required)
Language:
- Fluent English (required)
Work Location: In person
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