Customer Care Technician - Metro Vancouver Regional District, Canada - Marcon

Marcon

Verified Company

Metro Vancouver Regional District, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This job will be posted until 4:00 pm on Monday, November 11, 2023

About Us
Marcon Construction is a trusted name in the construction community. If a project needs building, we can do it, and chances are we have.

Low-rises, high-rises, townhomes, retail centres, industrial parks—we've built them all, and partnered with well-known and highly regarded developers to complete each project.

With every building our clients' priorities come first, ensuring each development is completed on time and with Marcon quality built in.

None of this is possible without a hardworking team, working together, to make it all happen.

About the Role

Schedule and attend service appointments for files that have been assigned by the Service Manager;
Maintain, update and close service files in a timely manner through Marcon's online Customer Care Program;
Perform related service work as required;
Correspond and follow up with trades on service files as required;
Complete and sign a Marcon Purchase Order for any trade work orders or purchases (upon preapproval by Service Manager);
Maintain a daily log of time spent on activities for accurate data collection;
Complete detailed inspection reports for any common area issues that are identified:
Ensure proper care and maintenance of Marcon equipment and tools;
Regular communication with Service Manager to ensure service files are promptly responded to.

About You

Considerable knowledge of residential and concrete construction required;
Considerable knowledge of the standard practices, methods, materials, and tools for carpentry, millwork, drywall and painting trades preferred;
Knowledge of the occupational hazards and safety precautions of the trade;
Excellent time management and problemsolving skills;
Professional and courteous rapport with customers and trades;
Flexibility and positive attitude;
Detail oriented;
May be required to work O/T or weekends from time to time.

What We Offer