Shift Manager, Table Games - Ottawa, Canada - Hard Rock Cafe International (USA), Inc.

Hard Rock Cafe International (USA), Inc.

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

A Table Games Shift Manager is responsible for the management and oversight of all Table Games operations during a particular shift.

Under the direction of the Table Games Manager, the Shift Manager is expected to provide leadership, demonstrate integrity, and be a role model for all team members under their direction.

They must ensure that the gaming floor is managed effectively and efficiently, including staffing levels, game spread and table limits, mentoring the management team and coordinating with other departments to ensure all available resources are being utilized effectively in order to provide an exceptional gaming experience for our guests, while maximizing product revenue and protecting the brand.

In addition to tables operations, they will be expected to manage and oversee all operations on their shift if there is not a senior department manager or manager on duty (MOD) present at the property.

Responsibilities:

Ensure that the gaming floor is managed effectively and efficiently, utilizing available resources in order to provide an exceptional gaming experience for our guests, while maximizing product revenue
Review and evaluate staffing levels, game spread, product placement, table limits and potential new product, and recommend improvements to the Table Games Manager.
Train, mentor and retain highquality Pit Managers and Floor Supervisors
Communicate company and department information to ensure an "intheknow" team, and follow up regularly to ensure knowledge and understanding
Continuously evaluate current business levels and conditions that could affect those levels (i.e. special events, weather) and manage resources accordingly
Develop, distribute and/or administer performance appraisals, commendations, constructive letters and discipline to all Table Games team members
Manage team member issues & conflicts, and recommend solutions as needed (i.e. coaching, action plan or termination) to the Table Games Manager
Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
Observe and report on the internal security of Table Games operations, identifying activities that could affect the efficiency, effectiveness, and/or integrity of the casino operation
Ensure prompt and discreet notification to the Table Games Manager of any observation of illegal acts or internal ethics violations. Utilize Surveillance and other resources to document and record such activity if applicable
Manage departmental inventories of sensitive gaming equipment, including the distribution of new inventory to the pits and the return of used inventory for destruction
Communicate all relevant operational information to Management in a timely manner, including the daily shift report, player win/loss reports and other operational anomalies or concerns as needed
Visually inspect all casino equipment and follow procedures for notification, repair and/or replacement
Inspect and ensure a clean, safe working environment. Notify appropriate departments to handle deficient situations
Ensure player confidentiality and the protection of guests' player account information, rewards and credit lines
Comply with all departmental and company policies including Hard Rock Casino's business ethics guidelines
Maintain confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and all other confidential information
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service
Must be knowledgeable of all department policies and procedures, including game specific procedures and standard operating procedures for live table games and the general property
Ensure compliance with all provincial regulations, as well as all Hard Rock regulations and compliance policies
Must possess excellent communication and customer service skills
Offer the highest possible level of guest service in order to maximize player satisfaction and ensure return play
Handle casino guests' needs, complaints and disputes related to Table Games and the overall property in a timely, professional manner
Treat fellow team members with kindness and respect, and maintain a positive attitude in the workplace, promoting a high level of morale and contributing to a positive work environment for everyone
Maintain a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance
Support the Hard Rock culture and team philosophy throughout the property
Act as a role model to all team members and always present oneself as a credit to Hard Rock
Promote positive public relations and create a funfilled, entertaining and exciting gaming environment for all
Be ready and available to work all assigned shifts, including evenings, weekends and holidays
Other duties as assigned
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