Reservations - Inspire Participant - Toronto, Canada - Fairmont Royal York

Fairmont Royal York

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

For over 93 years, Fairmont Royal York has stood proudly as a Toronto landmark.

When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital.

Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold - the property's exclusive hotel within a hotel luxury experience.

Another stunning chapter for Fairmont Royal York has begun.

Job Description:

Specific Roles and Responsibilities That Create the Essential Toronto Experience:

Our Inspire program offers an opportunity to be part of Fairmont Royal York's Reservation department in a supervisor position for a period of 18 months.

This is a fantastic opportunity to learn and grow your careers in one of Canada's most iconic hotels. Be a part of a strategic reservation team that is focused on driving successful business results. This individual will be responsible for the administration of many functions in a fast-paced reservations office. Additionally, they will support and learn all functions within the department. You will achieve this through a series of three, six-month rotations.

This will help you gain unparalleled experience to equip you for a bright future in Reservations upon completion of the program.

What you will be doing:

Over your 18-month rotation, you will be exposed to the multiple facets of the reservations department learning transient, FIT, BT, and group processes.

You will gain knowledge on strategic revenue decision making to be able to understand a greater breadth of hotel booking decisions, rate generations, and restrictions.

Key responsibilities over your INSPIRE journey include but are not limited to:

Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards
Assist in leading and managing all aspects of the Reservations department and ensure all service standards are followed
Assist in manage and coordinating all group, and individual reservations
Responsible for making room reservations for the Leisure/Group/Tour & FIT (Free Independent Traveler) segments as assigned within the department.
Respond to all faxed reservation requests in a courteous, efficient, professional and friendly manner
Convert reservation sales calls to actual bookings
Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests
Liaise with Front Office Tour Agent to ensure arrival preparations are completed as appropriate.
Assume responsibility for reservation duties as assigned
Complete office administrative duties where required (filing, internal/external mailing, restocking of office equipment etc)
FIT Reservations Processing & Maintenance
Liase with Tour & Travel Sales Team, and with Tour Distribution & Services
Client contact for groups initiated through Sales and Event Services
Ensure the accuracy of reservationrelated details for all groups
Oversee the flow of reservations for assigned groups in a timely manner
Monitor and maintain blocks in Property Manager, CRS, Opera Sales and Catering and Passkey at all times
Create Passkey events and links, process rooming lists through Passkey
Communicate details pertaining to groups for GRC through CRS Notes
Liaise with Credit department for final reports including earned comps, deposits, commissions and credits for groups
Attend preconference meetings, resume review meetings, group review meetings and departmental meetings as well as client related meetings as required
Participate as an effective team member of the Reservations team
Retrieve/prepare daily Revenue Management reports.
Analyze competitive set pricing and yield strategies, gaining the ability to predict the comp set reaction to changes in the marketplace.
In collaboration with Sales & Conference Services, ensure contracted meeting spaces are properly inputted into S&C.
Through analysis of function space usage, propose strategies to maximize utilization.
Ensure daily communication between Reservations and Front Office regarding inventory, shortterm sell strategies, Group/Convention arrivals, sell out strategies.
Stay current with industry trends and how they may impact demand
All other duties as assigned

Qualifications:

Previous customer related experience required
Previous Opera reservations experience preferred
Strong typing skills 40+ WPM
Excellent communications, problem solving and interpersonal skills
Post-Secondary Education in either a Hospitality Program or revenue Management program
Strategic thinking with a proven ability to mobilize theory into action
Detail oriented, and extremely accurate in data entry skills
Highly responsible and r