Sales Support Coordinator - Port Coquitlam, Canada - ActiveCo Technology Management

Description

ActiveCo Technology Management is a leading provider of professionally managed network services to the small and medium enterprise market in the Lower Mainland.

Combining high-quality, time-sensitive, and reliable technical support services, ActiveCo gives organizations confidence in the Information Technology that underlines the increasingly complex business environment.

We are seeking an enthusiastic
Sales Support Coordinator to join our award winning team The Sales Support Coordinator will support the Outside Sales team's efforts by qualifying leads, lead nurturing/follow-up, and general sales strategy coordination.

This includes managing the local sales pipeline, building foundational processes for follow-up efforts, and supporting sales goals in a KPI driven environment.

• Review all web form submissions to determine lead viability
• Assist with event coordination, planning and timely followup with leads generated at events
• Data entry into Hubspot
• Review incoming sales channels & feeds to filter/respond quickly
• Followups and confirmations for sales appointments
• Drafting and sending thank you cards for referrals and key prospect events
• Delivery of information in preparation to or after sales meetings
• Coordinate prospect meetings across multiple calendars both internal and external
• Support the management of HubSpot activity including regular updates
• Qualifying leads that come from multiple sources prior to Sales Team outreach
• Set appointments for Director of Sales
• Track and monitor sales team performance
• Prospecting/Lead Generation support efforts related to:
• Build lists using Zoominfo and other sources
• Cold calls
• Canvasing (walk in visits)
• Events (live, webinar)
• LinkedIn reach outs
• Support Account Management efforts including:
• Periodic client outreach
• Set appointments for quality checks ins and account status reviews on behalf of Sales staff
• Preparing business and stakeholder reports
• Prepare and review client satisfaction reports
• Keep record of client transactions
• Identify areas of opportunity for sales practices and suggest practice improvements
• Other tasks as directed by management

• Bachelor's degree in Business, Communications or Marketing preferred
• Strong organizational skills & event coordination skills preferred
• Minimum of 2 years' experience in outbound sales experience strongly preferred
• Working knowledge of CRM software and data analysis required, HubSpot preferred
• Knowledge of sales practices and the most efficient customer service techniques
• Ability to interpret sales metrics and perform data entry
• Strong collaboration skills
• Professional integrity and sense of ownership and accountability
• Strong proficiency in MS Word, MS Excel, and MS Outlook
• Strong communication skills, both verbal and written
• Excellent organizational skills; both analytical and problem solving
• A proven ability to manage multiple tasks and meet deadlines
• Typing skills to ensure quick and accurate entry of service request details

• Since 1999, ActiveCo Technology Management has reshaped IT Management by using innovative techniques to provide outstanding support services to small and mediumsized businesses across all of North America. We believe in creating an exceptional culture, with an exceptional purpose to embrace diversity and create an inclusive and collaborative work environment. Together, we work hard, we have fun, we strategize nonstop, and we never give up_