Service Advisor - Leonard, Canada - ValleyEquipment

ValleyEquipment

Verified Company

Leonard, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Valley Equipment Ltd is proudly family-owned since 1970. We are the largest truck & trailer team in Atlantic Canada, with 7 locations spread among New Brunswick, Nova Scotia, and Newfoundland. We value our reputation in the transportation industry and strive to exceed customer expectations with high-performing people, quality products, and services. We offer a dynamic, fast-paced work environment with opportunities for professional growth, recognition, and advancement.

Job description:

We currently have a full-time position available for a
Service Advisor at our New Truck Shop location in
Saint Leonard, NB.

This is an excellent opportunity for a team player with a contagious can-do attitude in the workplace. This position interacts with customers and interprets their concerns to the Parts and Service teams. The duties include answering customers' inquiries, making product suggestions and recommendations, and welcoming customers upon their arrival. This role has excellent opportunities for advancement.

This is a new location that will be open in early winter this year.

The starting date is NOVEMBER 2023.

Responsibilities and requirements:

Working with both Parts & Service Department
Welcoming customers and discussing their needs
Assisting customers in scheduling appointments for routine maintenance and needed repairs
Preparing and explaining cost estimates to customers
Accurately explaining the nature of mechanical problems and work performed
Handling phone inquiries regarding workinprogress, appointments and return phone messages promptly
Maintaining vehicle records by keeping track of problems and corrective actions
Adhere to all Dealership policies and procedures

Qualifications:

-
Bi-lingual (French/English) is a must

Service advisor/parts experience
Knowledge of digital technology, including the ability to use the internet and the appropriate software
Strong communication skills, both written and verbal
Strong customer service skills in order to handle customer complaints and questions effectively
Ability to interpret technical terms to the customers
Willingness to maintain a high degree of product and industry knowledge
Exceptional customer service skills, excellent followup skills with a genuine focus on customer support and retention

Schedule: