Patient Ambassador - Chilliwack, Canada - Fraser Health

Fraser Health

Verified Company

Chilliwack, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Why Fraser Health?:

Fraser Health continues to be recognized as one of BC's Top Employers, are you looking to join a diverse organization that offers equal opportunity for all of they employees? If yes, please keep reading.

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.8 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish peoples.

Our team of nearly 40,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision:
Better health, best in health care.

We are currently looking for

Patient Ambassadors to work on a

Casual basis

at

Heritage Village in

Chilliwack, BC.

Build on your career experience working in a fast paced hospital environment as you:

Create a welcoming presence for staff, clients, patients and visitors, and using a customer service approach
Communicate courteously and effectively with individuals presenting at site entrances and identify if their access to the site is essential
Screen each individual accessing the site by following established and documented processes
Attend site safety meetings and follow current direction and criteria for usage

Qualifications:

Graduation from Grade 1
One year's recent related experience

An equivalent combination of education, training and experience is acceptable.

Connect with us

Connect with us on our Careers social channels where you'll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members You can also visit us on Indeed and Glassdoor.

Instagram | Facebook | LinkedIn | Twitter | TikTok

Detailed Overview:

Reporting to the Manager or Designate and in keeping with the Provincial Health Orders, the Patient Ambassador provides a welcoming, informative, and respectful presence at site entrances ensuring that safety and infection prevention & control protocols are followed.

Greets and engages with all individuals accessing the site such as essential care partner(s) and visitors, employees, deliveries and contractors, to ensure their attendance at the site is essential and to ensure non-essential visitors understand entrance restrictions.

The Patient Ambassador supports the safety of patients, clients, residents and their families, and staff, by communicating information about visitor limits in a thoughtful and informative manner.

Responsibilities:

Creates a welcoming presence for staff, clients, patients and visitors, and using a patient/person and family centred care approach communicates courteously and effectively with individuals presenting at site entrances and identifies if their access to the site is essential:
Employees, Medical Staff, and Care Providers
verifying documentation such as checking employee identification and confirming working relationship to the site.
Patients, Outpatients, and Essential Care Partner(s) and Visitors identifying information such as relevant documentation, appointment details, and patient visitor access forms.
Deliveries, Contractors, Lab Services identifying details of visit such as requisitions, relevant documents, and confirming purpose of visit with the site unit.
Works in partnership with patients, clients, residents, staff and essential care partner(s) and visitors to inform the actions they need to take to prevent the spread of infection and to follow current health service area infection and prevention control processes and guidelines.
Cultivates a safe and informed environment for individuals with access to the site, by reinforcing and emphasizing established infection prevention protocols, personal protective equipment (PPE) usage and criteria, and proper hand hygiene techniques.
In accordance with established procedures, directs essential patients and employees to assessment/testing centers, notifying other appropriate site personnel as required, and provides further directions to patients and essential care partner(s) and visitors regarding the location of various departments and services.
Reports safety and security incidents to supervisor and other site personnel as required. Adheres to violence prevention and cultural humility and safety training guidelines.
Ensures that patients and visitors are following safe physical distancing measures in accordance with established guidelines, such as maintaining physical distancing at entrance lineups and monitoring elevators and assisting with loading/unloading.
Attends site safety meetings and follows current direction and criteria for usage (donning and doffing) of personal protective equipment (PPE) and for providing PPE to staff, outpatients, essential patient escorts, and visitors.
Maintains a clean workspace by following established cleaning procedures including wiping down workstations and hand sanitizer stations.