Community Centre Services Coordinator - Richmond Hill, Canada - City of Richmond Hill

City of Richmond Hill

Verified Company

Richmond Hill, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting Id Department- Community Services- Division- Recreation and Culture Services- Section- Marketing and Administration- Job Grade- SEA40 Grade 06- Rate of Pay- $ $50.

45 Hourly- Job Type- Temporary Full Time

Contract
Contract

Length/End Date- 12 months with the possibility of extension up to 18 months

Replacement/New Position
Replacement
Posting Type
Internal and External
Posting Date 08/10/2023
Application Deadline 08/24/2023
Position Summary:

Reporting to the Manager, Administration and Marketing, the Community Centre Services Coordinator, will provide strong leadership and expert guidance to staff by following the City's core values of Care, Collaboration, Courage, and Service.

Under management direction, you will provide supervision, and will be responsible for the effective supervision of all fulltime and parttime administrative and customer service staff at all recreation facilities

Key Duties and Responsibilities:

Provide direct supervision of all fulltime and parttime administrative and customer service staff and oversee all administrative functions at all City community centres, pools, and arenas
Schedule staff ensuring adequate coverage in all facilities as per program and facility requirements while adhering to budget allocations
Responsible for ongoing communication with administrative staff as well as communicating changes in policy and procedures with fulltime and parttime reception/cashier/customer service staff
Conduct interviews, hiring, wage increases, discipline, and/or dismissal of all parttime recreation administration staff
Respond to enquiries from user groups, staff and general public
Forecast, monitor, maintain and control all expenditures for office supplies and administrative casual wages expenses as well as related capital expense accounts
Recommend, develop, and administer policies, procedures, and standards related to administrative functions
Provide a statistical analysis of registration data, fill rates for programs and projected revenue
Research Municipal comparisons for fees used in the drafting of budget, and comparisons for programs/services offered, service levels, and staffing levels.
Oversee, coordinate and deliver birthday party packages
Draft and revise procedures/process to meet the needs of our client base
Develop and maintain training materials, orientation checklists, tutorials, instruction sheets, for both front line staff and supervisors/coordinators
Research and provide input to the manager on annual operating and capital budget preparation
Responsible for approving and reconciling payroll data entry by Customer Service Representatives and resolve missed pay concerns or incorrect pay rates
Provide guidance, advice, and technical support to the administrative team
Resolve and deescalate concerns through strong interpersonal skills and interdepartmental communication

Duties and Responsibilities Cont'd (if applicable):

Education and Experience:

Diploma in Business, Recreation Leadership, or related discipline
First Aid and C.P.R. Certificate an asset
Minimum 3 years related experience which includes a direct supervisory role

Required Skills/Knowledge:

Team player with excellent demonstrated leadership, coaching, mentoring and communication skills, you have the ability to deal effectively and courteously with both internal and external clients.
Strong leadership and decision making skills
Proven analytical, interpersonal and customer service skills
Formal training and presentation experience is a requirement of this position.
Strong organizational skills, and the ability to manage and prioritize multiple tasks
Must be creative, resourceful and take initiative to perform under general direction and to inspire others
Must have a sound understanding of accounting principles, including familiarity with federal and provincial tax legislation; corporate policies and procedures; a clear understanding of variance reports, account structure and general ledgers
Must have a general understanding of payment processing and cash handling procedures, including PCI compliance
Must possess a valid Ontario Class "G" Driver's License, and have access to a vehicle for use on corporate business (mileage compensated) and will be required to provide proof of vehicle insurance upon hire
Manages organizational change through strong leadership and communication skills
Demonstrates and encourages perseverance and resilience in difficult times
Demonstrates strong written and verbal communication skills
Encourages innovative thinking and new ideas
Proven ability to oversee and track budgets
Demonstrates and encourages excellent listening skills and different points of view
Ensures that objectives and accountabilities are clearly communicated within the department
Empowers staff to support a culture of learning, mentoring, and sharing
Demonstrate the City's