Exhibitor Services Coordinator - Abbotsford, Canada - Global Conventions Services

Global Conventions Services

Verified Company

Abbotsford, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Global Convention Services is seeking a highly organized, results-oriented individual with a passion for delivering excellent customer service to join our team as the
Exhibitor Services Representative at our
Abbotsford, BC branch.

About The Company
Global Convention Services Ltd. is a family-owned event decorating company, operating since 1989, with eight branches in 5 provinces across Canada.

The core of our business features, but is not limited to, trade show décor, event furniture, event electrical distribution, event printing and signage, material handling, shipping, customs and brokerage, and display installation and dismantle services.

About the Role

Responsibilities:

Coordinate clients' needs with other suppliers to supply rental items, audio visual equipment, décor & themed items, and other needs as identified
Prepare for all events that require exhibitor services by ensuring you have everything you need prior to arriving onsite at an event. This includes ensuring your equipment is charged, printing off all necessary documentation, and ensuring the documentation is accurate and up to date.
Develop a thorough understanding of the material handling process, and be the goto for any onsite material handling questions from exhibitors, coworkers, show organizers, and facility managers
Accountable for all exhibitor freight (materials) entering and exiting the event facility
Manage onsite exhibitor services, including manning the exhibitor services desk, facilitating onsite sales and providing high level customer service to all exhibitors
Liaise directly with exhibitors on show site, initiating contact with them and ensuring they understand the movein and moveout process including material handling
Work with the installation team to ensure exhibitors materials and services are delivered in a timely manner
Ensure all paperwork is organized and all accounting procedures have been followed in a timely manner upon show close
Promptly respond to all client inquiries and provide immediate attention to their needs
Maximize revenues through effective upselling

Requirements:

Minimum 23 years of relevant experience in customerfacing roles, previous customer service experience working directly to solve customer concerns is considered an asset
Ability to work and thrive in a team environment
Skilled Multitasker who can manage multiple priorities at once
Organized with effective time management skills
Ability to function and maintain a professional attitude under tight deadlines and long work hours
Excellent oral communication with a high degree of comfort introducing yourself to clients and exhibitors
Ability to lead small teams
Strong technological skills, including experience using POS (pointofsale) systems and Microsoft Office suite
Experience with NetSuite considered an asset
Must have access to a reliable vehicle
Must be able to work flexible hours, including evenings and weekends, and travel throughout the Lower Mainland (as needed)

Benefits:

Fun, friendly and supportive workplace culture.
Competitive Wage
Comprehensive benefits package; including extended health & dental, group RRSP
Professional Development Opportunities
Fitness Reimbursement

Contact us to Apply

If you are looking to be a part of Canada's premier event decorating company, and join our family from coast to coast, please send please click on the "Apply" button at the top of the page.

Salary:
$22.00-$26.00 per hour

Salary:
$22.00-$26.00 per hour

Benefits: