Csr (Customer Service Representative) & Assistant - Richmond, Canada - Mothers Choice Products

Description

Are you a friendly and energetic administrative professional ready to make a meaningful impact? Look no further

Mothers Choice Products is looking for a Customer Service Representative (French Speaking is an asset) and assistant to Marketing to join our growing team

About Mothers Choice
Mothers Choice Products is a leading provider in pre-natal and post-natal care.

Starting as a homegrown company with a mission to support new and expecting families, we have become one of the leading distributors of maternal health products in Canada.

With a large office and warehouse facility in British Columbia and team members across Canada, Mothers Choice Products is committed to providing exceptional products and services to our valued customers, retailers, and the entire medical community.

About the Position

Under the supervision of the Office Manager, the Customer Service Representative is responsible for providing customers with product and service information, processing customer orders and resolving any product and/or service problems.

Plus providing support when needed to the Marketing department.


A Day in the Life

• Dealing with product or service problems and finding a solution
• Communicating with Territory Sales Managers on customer orders and inquiries, product availability and new account referrals
• Receiving and processing product orders
• Processing credit card transactions and completing invoicing tasks.
• Troubleshooting product issues (including defective products and warranty issues)
• Filing of paperwork
• Updating and maintaining Returned Goods Authorization (RGA) database
• Tracking of customer packages by liaising appropriate courier company
• Invoicing daily Amazon FBA orders and credits
• Manage and track Amazon FBA inventory
• Check Amazon customer reviews and returns
• Assist with printing Amazon package labels
• Manage Feedback 5 (Amazon feedback)
• Assist with trade show set up planning

Your Qualifications

• Exceptional verbal and written communication skills in both English and French is extremely important in this role as you will be in communication with customers across Canada.

years customer service experience.

• Strategic thinker with experience using MS Office and Sage an asset.
• Comfortable using web based platforms
• A positive and professional demeanor with the ability to effectively liaise with all members of the Mothers Choice Products team.
• Ability to think creatively and solve problems with a high level of personal integrity.
• Committed to providing superior customer service.
• Excellent time management, follow up, attention to detail, and organizational skills.

Come Join Our Team

At Mothers Choice, you will experience being a part of a team that takes a genuine 'human' approach to work.

You will be part of an important mission to make a real impact in the lives of families every day.

Other benefits we're excited to offer include:

• Competitive compensation
• Collaborative and dedicated culture with a team that will always be there to support you
• Paid day off on your birthday to celebrate how you want

Does this sound like the right opportunity for you? We're excited to hear from you

Job Type:
Part-time


Salary:
$22.00-$24.00 per hour


Expected hours:
No more than 20 per week


Benefits:

• Casual dress
• Flexible schedule
• Onsite parking

Schedule:

• Day shift
• Monday to Friday

Work Location:
In person