Customer Service Specialist - Moncton, Canada - Greystone Energy Systems

Description

Join a purpose driven winning team, committed to excellence in Customer Service. Greystone is a dynamic, international, and rapidly growing company that is an industry leader in our field. We are dedicated to developing high quality and innovative solutions for our customers with unsurpassed customer service.


The Opportunity

We are growing and looking for an enthusiastic and motivated
Customer Service Specialist / Sales Support Coordinator to join our team working in Moncton, New Brunswick.

While immersed in learning our business and culture, you will also be given training opportunities to enhance your current skill set and help push forward and advance your career.

Objective & Summary

The
Customer Service Specialist / Sales Support Coordinator will provide customer care and work with our global customer base to answer customer queries and resolve issues quickly through the appropriate channels.

You will also provide support with all the company's after sales functions such as order entry/acknowledgement, shipping notifications, logistics and documentation.

Principle Duties & Responsibilities
Internal sales support for North American and International customers (territories may vary).

Duties including but not limited to the following:

• Communicate and coordinate with team members in other departments to find the best solutions for customer requirements (internal departments such as operations, engineering and logistics)
• Obtain and share customer feedback with colleagues and other departments to assist with future improvements
• Use knowledge of Greystone product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Verify customer purchase orders for accuracy
• Data entry and order acknowledgements to customers
• Verify order shipment schedules
• Prepare documents and reports
• Coordinate process and forward all shipping documents for international orders
• Direct communication with sales representatives and/or customer, to ensure accuracy of product, pricing and shipment information, if required

Preferred Skills and Competency Requirements

• Strong leadership, communication, organizational, and problemsolving skills
• Selfstarter with excellent communication skills, both written and verbal
• Naturally curious and passionate with exceptional attention to detail
• Positive attitude and desire to meet and exceed customer's expectations
• Ability to work in a fastpaced environment with excellent time management and organization skills
• Ability to respond appropriately under pressure
• Commitment to continuous improvement and resource development, track record of high achievement
• Fluent in English (both written and verbal). French considered an asset
• Strong computer skills (MS Office Suite, Internet)
• Knowledge of Syspro considered an asset

Education, Training & Experience
Post-secondary education and/or three plus years' experience in a similar role


Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Onsite parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Moncton, NB: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer service: 3 years (preferred)

Work Location:
In person