Manager, Global Records and Information Management - Toronto, Canada - Manulife

Manulife

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you. _

Working Arrangement
Hybrid

Global Operations Risk and Control team supports the management of operational risk by embedding robust risk culture through talent, metrics, and data across the operations function globally.

We are a team of highly effective problem solvers in strategy, operation, and risk management.

Responsibilities include, but are not limited to:

Compile reports and data from Segment Record Officers, vendors, and other sources to supervise progress on Global RIM initiatives in support of Global RIM Policy for RIM Steering Committee and other partners.
Manage the Global RIM Retention Schedule and Record Codes by partnering with Compliance, Legal, Operations and Risk partners to ensure alignment with relevant legislations, regulations, and citations that mandate retention terms for Manulife business records.
Provide support to the Global RIM CoE Lead in establishing RIM Standards across the organization that reflect the appropriate management of the lifecycle of a record.
Establish and implement RIM change management strategy (e.g. communication) to drive Records Management education, project priorities, RIM accountability, and employee engagement
Design, implement and coordinate record systems and related information services, to support efficient access, movement, updating, storage, retention and disposal of files and other organizational records.
Develop records cataloging, coding and classification systems and supervising their use.
Complete governance and quality assurance that align with internal and external audit standards and to validate control frameworks, such as records destruction, record holds and record creations are working appropriately.
Project manage execution on CoE Initiatives, as agreed upon in the strategic roadmap.

Job Requirements:

35 years proven experience in records management and/or project management.
Bachelor's degree in computer science, library science, business management, business administration or data analysis.
Strong organization, analysis, administration, interpersonal skills, along with keen attention to detail and problemsolving capabilities.
An understanding of Manulife lines of business, various global functions and interpersonal framework
Strong technical knowledge (database schemas, system integrations, etc.) pertaining to electronic records creation, records hold, access, storage, destruction, archiving and tracking.

Proficiencies:

Strong communication and presentation skills with the integrity and confidence to liaise with executives and senior management
Strong program and project management skills and ability to independently manage multiple, conflicting priorities and deliver a quality result within tight deadlines
Proven leadership experience and demonstrated ability to forge consensus of diverging views from cross functional partners
Strong problemsolving and analytical skills with the ability to interpret sophisticated data and make datadriven strategic recommendations

What motivates you?

You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong worklife balance.
Professional development and leadership opportunities.

Our commitment to you

Valuesfirst culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all partners and has a positive social and environmental impact.

About John Hancock and Manulife

Manulife is an Equal Opportunity Employer

Salary & Benefits
The annual base salary for this role in the primary location of Toronto, Ontario is expected