Customer Care Specialist - Québec, Canada - CSA Group

CSA Group

Verified Company

Québec, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Employment Status:
Regular

Time Type:
Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place.

It's been part of our mission for nearly one hundred years:

from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

Responsibilities:

Supports the Sales process by providing preliminary information to contacts/leads with current customers
Contacts current customers and promotes CSA testing services including, but not limited to, certification and SI/FE, and engages in facilitating the appropriate internal contact when other services are needed
Researches customer accounts, identifies opportunities for growth & generating leads and demand Concern for Safety
Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services Working Well with Others
Works closely with Sales team to supports and promotes continued growth of new business.
Works closely with customers to provide customer care on inquires, quote and services with an assigned area.
Works in conjunction with the Marketing team to provide administrative and coordination support for events, including prework, scheduling, mailings, marketing materials, and customer contacts
Prepares quotes for clients, using applicable questionnaires & worksheets
Sends proposals to clients & conducts followup calls to provide further information, answers questions and documents these activities for further followup, including Notices and FIR Findings where applicable
Maintains input of new/existing client information into Centra
Assists and supports SAMs in their annual goals to increase bookings
Regularly follows up on open quotations and sales opportunities

Education and Experience:

Postsecondary education required 24 years of Sales or Marketing experience

Skills:

Understanding of Salesforce and Workday a plus
Knowledge of the safety certification industry
Excellent verbal and written English communication skills
Excellent phone and customer service skills
Detail oriented and able to handle multiple tasks
CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at _

- if you require accommodation in the interview process._