Manager of Supportive Housing Services - Guelph, Canada - Wyndham House

Wyndham House

Verified Company

Guelph, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Title:
Manager of Supportive Housing Services

Reports to:
Program Director

Salary:
$55,000 - $65,000

Compensation & Benefits:
Group Benefit Plan

Schedule:
Business hours, with some regular evening and weekend work

Job Overview:

The Manager of Supportive Housing Services is responsible for the support and oversight of Wyndham House's Supportive Housing Programs.

In addition to ensuring quality services for youth, the Manager of Supportive Housing Services will offer direct supervision and day to day support for staff including hiring, training, and development.

They will be responsible for managing intakes, discharges, and service delivery within the context of coordinated access.

The Manager of Supportive Housing Services will partner and liaise with community agencies, organizations, and government agencies to drive service outcomes and promote stable housing for youth in the programs.

Further, they have responsibility for oversight of all programming within our Emergency Youth Shelter and Supportive Housing programs, including recreational, therapeutic, community activities, and life skills programming.

Job Responsibilities and Duties:

Hiring, training, and direct supervision of 16 fulltime employees in our Bellevue and Suffolk programs
Managing and triaging the waitlist, while overseeing intakes
Managing service plans and risk and behavioural concerns for clients in the program
Ensuring quality care for clients in the program
Ensuring all requirements of the program contracts are met, including program accreditation, case management standards, and grantrelated requirements
Completing relevant audits, reviews, and reporting to funders
Evaluating and improving systems and processes by ensuring best practices are utilized
Collaborating and communicating with other programs and external partners
Assisting the Program Director and/or Executive Director with other projects, initiatives, and duties when required
Other duties as assigned

Job Competencies:

Coaching & Mentoring Facilitating Meetings
Decision Making & Judgement Empowering Others
Managing Programs & Teams Team Leadership

Agency Competencies:

Harm Reduction
Housing-First Philosophy
Empathy and Compassion

Job Skills and Qualifications:

Bachelor or master's degree in social work, human services, or related field
Minimum of 1 year of supervision/ progressive leadership experience in the notforprofit sector
Proficient skill in direct service provision to youth in a residential, mental health, or criminal justice setting, including case management or related experience
Conflict resolution skills and ability to manage staff performance and crisis situations
Understanding of issues related to youth homelessness and related legislation such as the Child, Youth and Family Services Act, Youth Justice Act, and relevant housing and homelessness legislation
Advanced understanding of substanceuse and harm reduction theory and practice, with an established ability to lead harm reduction interventions
Developed experience in implementing programs and services
Demonstrated ability to work with diverse partners, government agencies, and other stakeholders
Experience with youth engagement programming
Excellent communication, facilitation, and interpersonal skills
Experience working from an antioppression framework
Experience working in a unionized environment is considered an asset

Required:

Current Standard First Aid and CPR Certification
Criminal Record Check with Vulnerable Sector Search and Child Welfare Intervention Record Check
Wyndham House is an equal opportunity employer that values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation to participate in the hiring process, please contact us to make your needs known in advance._

Salary:
$55,000.00-$65,000.00 per year

Benefits: