IT Service Desk Technician - Barrie, Canada - Southmedic Inc.

Southmedic Inc.
Southmedic Inc.
Verified Company
Barrie, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
The IT Service Desk Technician will join our team and provide internal customer support to our growing organization.


As the first point of contact for any IT related issues, the IT Service Desk Technician will support the IT team by monitoring and responding to internal requests, troubleshooting technical issues, and setting up equipment across our locations.

As a part of this role, you will be able to:

  • Receive and respond to service desk tickets for internal customers in a timely manner.
  • Participate in the employee onboarding process by setting up new users and ensuring they have appropriate access to the needed hardware and software.
  • Participate in the employee offboarding process by disabling access and recovering IT Assets.
  • Monitor progress of outstanding issues and ensure users remain up to date with consistent followup.
  • Perform preventative maintenance on the company's hardware and software.
  • When required, escalate problems to vendors or senior IT staff to find a solution.
  • Participate in project initiatives and planning, along with suggesting new strategic innovations.
  • Provide coverage for our EDI systems.
  • Participate in after hours on call rotation schedule.
  • Perform other duties as required.

EDUCATION:


  • Technical diploma or degree, or equivalent work experience. (23 yrs. Experience)

KEY SKILLS & ATTRIBUTES:


  • Exceptional verbal and written communication skills with the ability to present concepts in userfriendly language.
  • Strong customer service skills
  • Thrives in a fastpaced work environment, maintains a positive frame of mind and sets an example of professionalism for others.
  • Strong attention to detail
  • Proven analytical and problemsolving abilities.
  • Ability to prioritize and execute tasks under time constraints.
  • Ability to work independently or as part of a team.
  • Experience with support ticket management systems would be an asset.
  • Creation of Documentation and SOP's
  • Industry Technical Certifications is an asset.

Assets:

  • Experience with:
  • Endpoint O/S's
  • All Versions
  • Windows
  • OSX
  • Endpoint Hardware and Software
  • Active Directory and Azure AD
  • Network Infrastructure
  • Servers
  • VOIP Hardware and Software
  • ERP Systems
  • Applications
  • Cyber and Endpoint Security
  • M365 Administration and Support
  • Internet Browsers
  • Mobile Devices and O/S's
  • Printers

Requirements:


  • Travel
  • Valid Passport
  • Valid Driver's License and Vehicle
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