Customer Experience - Toronto, Canada - Travel Edge

Travel Edge

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Travel Edge is the largest luxury-focused travel agency in North America with over 750 advisors, planners and travel experts specializing in Leisure, Corporate & Events travel. At Travel Edge we believe in the power of travel, our people, the technology they use, and giving back to the communities in which we operate. Our luxury advisors are at the core of everything we do and specialize in air, hotel, cruise, tours, and VIP travel, where our Corporate Travel Consultants are the experts in providing tailored, full-service travel management solutions to our business clients.

Position Overview:
We are seeking a highly motivated and detail-oriented
Customer Experience Specialist to join our Corporate Travel Management team.

Key Responsibilities:

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Optimizing Travel Programs:

Evaluate and enhance our corporate travel programs to ensure maximum benefits for business travelers.
Identify opportunities to leverage partnerships with airlines, hotels, and loyalty programs for cost savings and enhanced traveler experiences.

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Negotiation and Relationship Management:

Collaborate with airlines, hotels, and other travel service providers to negotiate favorable terms and agreements.
Cultivate and maintain strong relationships with key industry partners to secure exclusive benefits for our corporate travelers.

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Program Compliance and Education:

Ensure compliance with corporate travel policies and guidelines.
Provide ongoing education and training to business travelers on maximizing the benefits offered by airlines, hotels, and loyalty programs.

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Traveler Support and Issue Resolution:

Act as the secondary point of contact for business travelers, addressing inquiries and resolving issues related to the traveler experience.
Provide timely and effective secondary support to travelers during disruptions or emergencies.

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Data Analysis and Reporting:

Analyze traveler experience data to identify trends, opportunities for improvement, enhancements, and costsaving measures.
Generate regular reports to track the success of the traveler experience programs and initiatives.

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Continuous Improvement:

Proactively seek opportunities to enhance the overall customer experience and streamline travel processes.
Stay informed about industry trends and best practices to recommend innovative solutions.

Qualifications:

Bachelor's degree in Business, Hospitality, or related field.
Proven experience in corporate travel management, with a focus on optimizing travel programs.
Strong negotiation and relationship management skills.
Excellent communication and interpersonal skills.
Familiarity with airline, hotel, and loyalty program offerings.
Analytical mindset with proficiency in data analysis and reporting.
Ability to work independently and collaboratively in a fastpaced environment.