Bilingual Support Service Representative - Toronto, Canada - IPFS Canada
1 week ago
Description
A successful Bilingual Service Support Representative will help to nurture profitable program entity relationships, such that Customers value our premium finance services and we achieve superior sustainable financial returns.
The individual performing in this role will be responsible for providing Legendary service to Brokers and insured Customers in a timely and accurate manner.
The Broker Support Representative will process incoming correspondence regarding account maintenance, acknowledgments, and other requests on paper, phone and electronically.
Adjusting accountFollow-up with brokers, insurance companies and customers.
Communicate internally with Sales, Collections, Service, and finance as appropriate.
Appropriately route requests for research and resolution of account transaction issues.
Develop and maintain knowledge of tools used by our Customers, Broker including our website, self-serve portal, and available payment options.
Forward requests to management to prevent imminent cancellation of policies by analyzing insured payment history and agency production
Take ownership and follow up with Broker and related business functions until situations are resolved to the best of our ability.
Job Types:
Full-time, Permanent
Salary:
$20.00-$25.00 per hour
Benefits:
- Dental care
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (required)
Language:
- French (required)
- English (required)
Work Location:
Hybrid remote in Toronto, ON M5C 2V6
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