Operations Manager - Mississauga, Canada - JoeyCo

Description

Summary:

The Operations Manager is responsible for managing the day-to
- day operations including; people, systems & processes, to ensure deliveries and KPI's are met on a daily/weekly/monthly basis. The Operations Manager assumes overall responsibility of warehouse operations, and is the point-of-contact for any communications directly related to the activity within the warehouse.


Qualities:

The Operations Manager is a highly motivated, self-directed and result-driven individual.

They are capable of curating & monitoring a high performance operation through strong leadership, effective communication, delegation and coaching for efficiency and people development.

They are detail-oriented and organized with a high level of personal and professional ethics. The Warehouse Manager will support the day to day operations in the following areas.


Key Responsibilities:

• Floor organization and direction of all moving parts, ensuring proper flow. Overseeing and monitoring of quality, quantity, stock levels, delivery times, transport costs, and efficiency
• Ensuring all Joeyco procedures are being followed to company standard and expectations
• Examining, identifying, planning and managing all logistics and warehousing processes or operations which involve ensuring that accurate and complete accounting, reporting, and internal control systems are functioning
• Maintaining order of all warehouse departments; auditing the efficiency & accountability of the lower level management
• Supervising, coaching, and training the warehouse workforce
• Overseeing scheduling; Ensuring adequate amounts of Joeys & Brokers are scheduled per day. Producing a management schedule in a timely manner, (before Thursday of the upcoming week.)
• Ensuring Sorting schedule is posted similarly to management, while factoring budgets and projections based on expectations
• Completion and auditing of the manifest on a daily/weekly basis. Ensuring that all departments are accurately entering data. Ensuring all documents are accurate and updated in compliance
• Management and distribution of payouts; including Joeys, Brokers and warehouse staff. Preparing Payout Reports for Joeys, Brokers and Staff to be sent HQ by allocated deadlines
• Conducting exit interviews/ terminations in a professional manner and upholding to the JoeyCo brand
• Developing and nurturing an environment that fosters teamwork, inclusivity & communication. Setting expectations and standard of company objectives and goals through verbal and written communication (.i.e. Daily shift rallys, etc.)
• Mange sub contractors and staff expectations
• Handle warehouse escalations and conduct quarterly review with the assistant warehouse manager for all employees
• Reviewing the following up with HQ on reports which are being provided, Missing Packages, Joey Complaints, Labour Hours
• Monitor day to day labour costs and labour reports, ensuring all timesheets are accurate
• Maintain contact with Head Office HR to onboard new employees for the warehouse
• Review delivery escalation tickets on CRM with Joey and Brokers

Key Requirements:

• Minimum five (5) years experience in a managerial position in the courier /transportation, distribution industry specifically within operation management.
• Knowledge of transportation laws and regulations of Ontario
• Working knowledge of occupational health and safety regulations
• Intermediate computer skills and ability to learn new programs required
• Excellent communication, written and spoken and presentation skills.
• Excellent time management and task prioritization skills. Able to juggle many tasks at once in a fastpaced environment.
• Strong leadership skills, personable, resourceful & versatile
• Flexibility with scheduling a must
• Work Information: Must be flexible to work various shifts with regularly scheduled hours to be discussed at the time of interviews

Salary:
$60,000.00 per year


Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Mississauga, ON L5L 6A1: reliably commute or plan to relocate before starting work (preferred)

Experience:

Warehouse Operations: 5 years (preferred)

• Logistics or Courier industry: 5 years (preferred)

Work Location:
One location