Sales Support Coordinator - Toronto, Canada - Cypfer

Cypfer

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

Position Requirements:
As a sales support coordinator, you will primarily support the executive and leadership team throughout the engagement life cycle.

This support will include participating in scoping activities, technical note taking, contracting (client engagements and partnership agreements), identification and development of new business opportunities for partner relationships and following-up on proactive service opportunities.

This role will be reporting to the CYPFER Project Management Office.

You will interact with internal and external executive management, legal partners, strategic partners and internal technical teams; therefore, communication and attention to detail are of paramount importance.

You will directly contribute to breach, remediation, advisory and security awareness engagements by supporting the sales estimation and scoping process (including SoW creation) and establishing relationships with key decision stakeholders as a trusted advisor.

The role requires translating client needs into CYPFER services to be delivered by the technical teams.

While the role is not technical in nature, the understanding of the fundamental services CYPFER offers into the marketplace and how these services align to security compliance requirements and/or incident response or digital forensics is key.

You are expected to acquire and develop a strong understanding of fundamentals of digital investigations and their underlying principles.
You will be responsible for deliverables to clients for the commercial engagement lifecycle.

Build the universe of prospective partners; research and develop a deep understanding of the Digital Forensics & Incident Response (DFIR) and Post Breach Remediation (PBR) markets
Prospect for, uncover and evaluate new partner business opportunities
Work with Senior Management to lead the negotiation of any new contracts with partners
Own and manage existing partner relationships including contract renewals (partnerships and retainers)
Communicate, facilitate, and align understanding of the scope of support services and partner expectations
Ensure consistent delivery of highquality service & support solutions on a partner and engagement level
Ensure consistent timely resolution of issues
Ensure consistent professional conduct
Establish cadence to review partner performance, develop action plans and identify emerging issues
Establish relationships at the partner level with as many account executives as possible and provide regular communications and update in order to remain relevant.
Participate on Scoping calls and note taking with senior management.
Sending weekly/monthly activity reports to the reporting manager
Assist in sales and marketing activities as needed
Support the Project Management Office on Client/Partner/Engagement development related activities.

Job Requirements:

Primarily remote with some presence at the Office for meetings and other events as required
Seek guidance and direction but focus on working Independently, and with mínimal supervision while delivering high quality outputs
Remain current on information security, emerging threat trends, and services
Develop a high degree of comfort in customer facing situations
Strong writing and communication skills required
Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
Acquire and develop a strong understanding of fundamentals of digital investigations and their underlying principles, as well as CYPFER services provided.

Educational and Background Requirements:

BA/BS degree or equivalent
Strong presentation skills and the ability to articulate complex concepts to crossfunctional audiences
Strong written/verbal communication skills and the ability to communicate with both technical and nontechnical personnel; ability to listen, clarify and respond well to questions
Ability to work effectively across internal and external organizations
Ability to multitask, prioritize, and manage time effectively
Work collaboratively with customers and selfmanage through difficult situations with a focus on client satisfaction
Ability to multitask, balancing multiple initiatives simultaneously
Ability to respond onsite in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as needed
Proficiency in communication for business audiences in English (French desirable)
Multiple Languages are a plus.

Cypfer is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Cypfer team While we welcome all applicants, only those who are selected for an interview will be contacted._

Salary:
$40,000.00-$60,000.00 per yea