Receptionist - Calgary, Canada - Tax Calgary

Description

At Tax Calgary, we are dedicated to providing exceptional tax planning, filing, and support services to Calgary families and small businesses.

We believe in the importance of building strong and supportive communities, and we are committed to helping local families navigate through all stages of life with confidence and financial security.

• Client Communication: Act as the main point of contact for all client inquiries, issues, and feedback.
• Collaboration: Work closely with crossfunctional teams to ensure client needs are met.
• Client Onboarding: Assist with the onboarding of new clients, ensuring they understand and are satisfied with our services.
• Feedback Collection: Collect, analyze, and summarize client feedback for internal teams to facilitate service improvements.
• Reporting: Create regular reports on client satisfaction, concerns, and feedback trends.
• Database Management: Ensure all client data is accurately recorded in the company's CRM system and regularly updated.
• Resolve Issues: Proactively address and resolve client concerns, escalating them as needed.
• Retain Clients: Develop strategies to maintain strong relationships with existing clients and reduce churn.

• Proven experience in a client relations or customer service role.
• Strong verbal and written communication skills.
• Proficiency in CRM platforms.
• Experience managing telecommunications.
• Ability to manage multiple clients and projects concurrently.
• Exceptional problemsolving skills and a clientfocused approach.
• Strong organizational skills and attention to detail.
• Ability to work in a team environment.

• Extended health care
• Flexible schedule

• Monday to Friday

• Calgary, AB T2P 2X6: reliably commute or plan to relocate before starting work (required)

• Front desk: 2 years (preferred)
• Administrative experience: 2 years (preferred)