Operations Manager - Burlington, Canada - Calian

Calian

Verified Company

Burlington, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

For more than 40 years, Calian has been solving the world's most complex problems by pairing the brightest minds with powerful technology.

Calian solutions impact the world; from the satellites in space that connect us to the farms that feed us, from the medical professionals who care for us to the governments, schools and companies that make the world better every day.

Location

Burlington, ONJob Type
Full Time
Position Overview:

The Operations Manager plays a pivotal role in ensuring the successful delivery of psychological services to our customers.

This position is responsible for managing the Psychological Assessments Services team, operations, business process management, coordinating with cross-functional teams, and maintaining strong client relationships.

Responsibilities:

Oversee the endtoend delivery of psychological services, ensuring adherence to service agreements and customer expectations
Lead, mentorm, and motivate team of Managers, Psychological Assessment Coordinators, and Test Administrators
Develop a formal customer feedback process to monitor and track service performance
Monitor service performance, identify areas for improvement, and implement corrective actions to optimize service delivery processes
Conduct service reviews with customers to address concerns, gather feedback, and foster strong relationships
Collaborate with internal teams to ensure seamless service delivery
Coordinate and delegate tasks to the Psychological Services team to achieve timely and efficient service implementation
Foster a collaborative work environment, promoting knowledge sharing and continuous learning among team members
Manage and monitor budgets, prepare financial forecasts, and approve expenses
Work collaboratively with Chief Psychologist, seeking guidance on clinical best practice and opportunities for growing book of business
Travel nationally to customer sites

Qualifications:

710 years' experience in a professional servicesrelated management role
710 years' experience leading an operations role with financial accountability and P&L oversight
Demonstrated success in leading, coaching, and mentoring a team
Project management experience with small to medium sized projects
Ability Experience successfully managing multiple and changing priorities

Additional Requirements:

Ability to obtain a Government of Canada security clearance at the Secret level
Ability to obtain an RCMP clearance

How we hire:

Our approach
Experience and accommodations
CV and cover letter tips
Interview tips
Our decision
Why Work for Calian:

Work Environment:

No onesize fits all We give teams freedom of choice in building an ideal work environment.
Flexible hours, onsite, hybrid, or work from home options depending on the role requirements.

Impact:

Calian is a publicly traded company that keeps the world moving forward.

We inspire confidence in our customers' ability to communicate, innovate, learn, and lead safe and healthy lives.

This confidence is achieved through synchronized efforts across our organization to provide our customers with solutions inAdvancedTechnologies, Health, Learning, and IT& Cyber Solutions.

This role is part of our corporate team and will work closely with all internal clients who support these business units
Growth and Innovation:

Calian is a technology company with an aggressive growth agenda based on our ability to solve significant and complex problems for our customers. In this role, you will be a key member of the Calian.

We put our people first. We encourage employees to advance their Calian career through professional development and corporate career. Calian is an innovative and growing organization—have your ideas heard by pitching to senior leadership through the Calian Idea Contest

Culture:

We lead with trust. We reinforce personal responsibility and accountability. Calian fosters collaboration through open communication and promotes an environment of learning and professional growth.

Diversity and Inclusion:

Calian fosters an environment that allows employees to maximize their potential, by nurturing a culture where everyone is valued for their differences

Total Rewards:

Robust companypaid benefits for you and your family starting on your first day. Includes health, dental, vision, employee assistance program (EAP), disability and life insurance for our employees and their dependants. Calian covers the cost of benefit premiums
Generous time off package that includes paid sick time, volunteer day, family leave days, and paid shutdown period between December 25 and January
A balanced approach to work and life as we understand the importance of your personal lives
Stock purchase plan with additional contribution from Calian
RRSP Matching Program

CEO Quote: