Claims Helper Manager - Vancouver, Canada - Believeco Partners Ltd

Description

About the project:

First Nations Child and Family Services and Jordan's Principle Settlement**- On October 24, 2023, the Federal Court approved the Settlement Agreement for the First Nations Child and Family Services and Jordan's Principle (FNCFSJP) Class Action (the Settlement).

The _Settlement Agreement_ includes $23.34 billion in compensation for _impacted First Nations individuals and some of their family members.

• This agreement intends to compensate those harmed by discriminatory underfunding of the First Nations Child and Family Services program and those impacted by the federal government's narrow interpretation of Jordan's Principle._
• The Caregiving Parents or the Caregiving Grandparents of children who were removed from their homes or denied access to an essential service may also be able to receive compensation_

Castlemain's role in implementing the FNCFSJP Settlement - Claims Helper Program is to assist the Claims Administrator in providing claim form assistance to Class Members in the Claims Process as outlined in the Settlement Agreement Schedule I, Framework for Supports for Claimants in Compensation Process in a culturally safe and trauma informed way.

Our guiding purpose is to provide compassionate and skillful Claim Form assistance to Class Members.

We offer practical support by helping with the completion of Claim Forms, providing information to help Claimants understand the details of the Settlement and Claims Process, and fostering supportive interactions with Claimants throughout.

Furthermore, we are dedicated to ensuring that Claimants are well-informed about the wellness support and resources available to them.


About the role:

Reporting to the Claims Helper Program Leads, the First Nations Claims Helper Managers/First Nations Claims Helper Managers will be responsible for the people leadership and oversight of a team of front-line working Claims Helpers.

Claims Helper roles will be responsible for working directly with Claimants; either in person, by phone or by computer (virtual), to help individuals understand the Claims Process, provide direct assistance with filling out the claim forms, and in providing wellness resources.

Responsibilities will include:

• Support the Claims Helpers as a direct source of information, checkins and problemsolving, monitoring, growth and development and scheduling team meetings.
• Help ensure Claims Helpers have access to wellness supports and any support required to meet equipment and organizational needs.
• Provide oversight and leadership in supporting a team of Claims Helpers
• Help ensure the Claims Helpers provide effective support and assistance to Claimants.
• Participate in checkin meetings reporting to the Claims Helper Program Project Lead.
• Acts as an escalation support to Claim Helpers, while also having the ability to assist Claimants in completing Claim Forms.

Participate in multiple training sessions including e-courses, de-briefings, and self-directed learning classes to ensure that individuals are equipped with the knowledge and skills required to provide effective claims support for the FNCFSJP Settlement Claims Process.

• Provide Claimants with assistance in checking the status of their Claims and appealing Adjudicator decisions.
• Able to adapt to new changes and pivot when needed.
• Follow key milestones and remain up to date on information regarding the settlement.

Job Specific Responsibilities will include:


Virtual Claims Helper Manager:

Will be responsible for management and oversight of Virtual Claims Helpers - to support Claimants remotely via phone or computer.

Travel is not expected to be a regular part of this role.

Virtual Claims Helpers must have a deep understanding of and experience working with various technologies and online platforms and adapt quickly to learning new systems.

We're looking for someone with:

• 5+ years of experience in project management.
• Strong knowledge and awareness of Indigenous culture, history, and the impacts of (intergenerational) trauma.
• An indepth understanding of colonial policies, discriminatory laws and the impacts of colonization on Indigenous peoples and communities.
• An intermediate understanding of technology and various online platforms.
• Strong interpersonal skills and the ability to clearly communicate complex information pertaining to the Parties, classes and overall Settlement.
• An understanding the governance structure of Indigenous communities.
• Indepth experience and understanding of Indigenous history, peoples and culture.
• Ability to travel across Canada.
• Selfidentifying as Indigenous and/or having firsthand knowledge or experience living in and/or working with an Indigenous community will be considered an asset.

Company Benefits:

Company benefits provided for full-time roles after the 90-day probationary period include health, dental, life, and disability, an Employee Assistance Program, a Flex Health S