Supervisor, Licensing - Toronto, Canada - HCRA Ontario

HCRA Ontario

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

HCRA is seeking a flexible, organized, and experienced professional who thrives in a fast-paced, high-profile environment to fill the role of Supervisor, Licensing.

Key responsibilities include but are not limited to:_
Supervising a team of licensing analysts by providing daytoday guidance and oversight, technical coaching/guidance, ensuring the team completes tasks on time and to the required level of quality; assesses workload of the team and adjusts, as necessary, to ensure equitable distribution.
Working with the team to provide guidance and assistance on challenging files.
Recommending distribution of files based on analyst expertise.
Providing feedback and input into performance and development plans and activities to the direct reporting Manager.
Supporting the Manager with recruitment, onboarding, and training of staff.
Based on insights from the Licensing team, identifying and extracting relevant data from sources to target areas for improvement.
Interpreting and analyzing data, reports, and information to identify trends and patterns in regulatory functions.
Through analysis, developing proactive strategies and interventions to drive business process efficiencies, support decision making and develop risk management approaches.
Building actionable roadmaps/plans for improving workflows and processes.
Supporting the development and evaluation of performance indicators (KPIs) and measures to monitor effectiveness of regulatory programs and initiatives and improve internal operational processes and approaches.
Providing input into planning and priorities of the Licensing Unit.
Recommending leading practices, processes, tools and approaches for range of professional conduct activities; identifies improvement opportunities and initiates or undertakes projects on behalf of the Manager to drive continuous improvement.
Working with the legal department as appropriate, on complex or highrisk files.
Completion of a university degree in business or public administration or a related discipline or a combination of education, training and experience deemed equivalent.
Four (4) to five (5) years of onthejob progressive experience performing similar duties, preferably in a regulatory environment, including a minimum of one (1) year in a team leadership capacity.
Knowledge of relevant legislation and regulations such as New Home Construction Licensing Act, 2017, and an understanding of the Ontario Building Code Regulation under the Building Code Act, 199
Team leadership or supervision skills to provide guidance and daytoday support to licensing analysts, including assigning files aligned to analysts' strengths.
Excellent verbal and written communication skills with the ability to communicate information clearly and concisely to vendors and builders.
High level of attention to accuracy, quality, and timeliness with a to detail.
Strong customer service/relationship management skills to engage vendors and builders through the conduct of orientation sessions, applicant interviews; stakeholder relations education and engagement initiatives to promote understanding of licensing requirements and enhance relationships with consumers and the building sector.
Comfortable providing leadership to crossfunctional project teams and working in a transformational environment.
Demonstrated ability to provide team leadership in the management of multiple priorities simultaneously and drive projects to completion.
Outstanding initiative and strong organizational and time management skills to manage workload.
Proficiency in developing professional relationships with internal and external stakeholders where formal authority may not exist.
Ability to work independently as well as provide team leadership to the licensing team.

HCRA will offer a competitive compensation package including benefits and a defined contribution pension plan.

Accommodation, if required, will be provided throughout the hiring process in accordance with the Ontario Human Rights Code.

HCRA is an inclusive employer.