Mt Seymour Snow School Scheduling Supervisor - North Vancouver, Canada - Mt Seymour Resorts

Mt Seymour Resorts

Verified Company

North Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SNOW SCHOOL SCHEDULING SUPERVISOR | WINTER 2023/24
Mt Seymour is a winter recreation area located in North Vancouver. We offer a variety of winter recreation activities, including skiing, snowboarding, snowshoeing, lesson, and interpretive programs.

We are currently recruiting for a full-time & part-time seasonal Snow School Scheduling Supervisor to join our Snow School Department for the Winter Season.

Reporting to the Snow School Manager, the Scheduling Supervisor's primary tasks are managing the instructors' schedules and ensuring appropriate and fair workloads are divided equally among instructors.

Mt Seymour is located in North Vancouver, just 30 minutes from downtown Vancouver and is known as Vancouver's place to learn to ski and ride.

Our Snow School provides a fun and inclusive atmosphere in which to work. Instructors are responsible for providing a great learning experience for our guests, a large proportion of whom are children.

SUMMARY OF RESPONSIBILITIES

The Scheduling Supervisor must work closely with the Manager, Supervisor(s), and lead instructors to ensure that the on-hill product remains of the highest quality.

The Scheduling Supervisor must work closely with the Guest Experience and Schools & Groups departments to accurately and efficiently coordinate lesson bookings and instructor schedules.

This is a seasonal full-time position hours per week), 5 days a week (extra work during peak operating periods).

Our season is generally from December to Mid-April, with orientation training in late November.

Advertised as a full-time role, consideration would also be given to a part-time position, if the applicant can meet the primary duties of the role.

DUTIES & RESPONSIBILITIES

The Scheduling Supervisor is responsible for overseeing the daytoday schedules for instructing staff
Regularly checks on registration numbers and reviews staffing and program capacity to ensure there is no oversubscription
Working with Program Supervisors to check on registration numbers and review staffing and program capacity to ensure there is no oversubscription
Creates and oversees the schedules for Snowsports Instructors
Makes sure that schedules for all staff are completed and posted with due notice and by BC Employment standards. *Assists the Manager with hiring, onboarding, and training instructors and monitoring staffing levels
Works with appropriate Supervisors to maintain a system that coordinates all schools, camps, and group bookings to ensure an accurate and complete schedule
Works with the Daily Lessons Supervisor to schedule singleday lessons and ensure that there is appropriate instructor capacity for the expected demand
Scheduling hub for all private lessons working with Guest Experience Lesson Supervisors
Assists Instructor Supervisors as required with the distribution and organization of singleday lessons
The Scheduling Supervisor works with the other supervisors and coordinators to oversee the delivery of lessons. Liaise with the Manager to resolve any critical customer complaints
Helps implement policy and facilitate the achievement of department goals
Collaborates with the Manager and other department supervisors to develop and execute an instructor evaluation plan. Along with the Instructor Supervisors, this position is responsible for the successful execution of parttime evaluations
Maintains a working staff list for the entire department
Various administrative duties, including managing instructor uniforms, startup, and endofseason packages, managing booking files and calendars, and ordering operating supplies
Assists with the planning of staff events

QUALIFICATIONS

CSIA or CASI Level 1 or equivalent is preferred
but not essential:
Previous supervisory experience preferred
Interest in the winter recreation industry
Excellent verbal and written communication skills
Highly organized with strong time management skills
Excellent administration and problemsolving skills
Strong team leader, with the ability to keep instructors motivated and focused
Excellent guest service skills; previous customer service experience is an asset
Proven experience with MS Office (particularly Word, Excel, and Outlook)
Previous scheduling experience is an asset
Own transport is an asset but a staff shuttle bus pass is provided

TERMS OF EMPLOYMENT

Paid Bi-Weekly: 40hrs per week (overtime will be necessary during busy periods)
Seasonal November to April
Must be able to work weekends, holidays, and some evenings
Complimentary season pass and shuttle bus pass

SALARY

The initial hourly rate is $21, which can be adjusted through negotiation according to your experience and qualifications

APPLICATION PROCESS

MT SEYMOUR IS AN EQUAL OPPORTUNITY EMPLOYER. WE CELEBRATE DIVERSITY AND ARE COMMITTED TO CREATING AN INCLUSIVE ENVIRONMENT FOR ALL EMPLOYEES.

Job Types:
Full-time, Part-time, S