External Account Manager Hi&i - Quebec Province, Canada - Brenntag
Description
EXTERNAL ACCOUNT MANAGER HI&I
Our team in
Lachine currently has an opening for a
External Account Manager HI&I
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YOUR ROLE & RESPONSIBILITIES
Essential Responsibilities and Tasks:
Customer Business Development for assigned territory (65%)
- Meet sales objectives and focus on customer retention as well as improving overall customer satisfaction (also through digital channels).
- Identify customer potentials, i.e., opportunities for cross
- Set strategies and targets for growth of customers in assigned territory (sales plan); align with Sales Manager.
- Frequently conduct customer visits and prepare the meetings using all available tools and reports, coordinate, negotiate and close proposals.
- Manage spot business/ rush offers, get support from Commercial Assistant when necessary.
- Liaise with relevant stakeholders to create in a timely manner the best solution for the customer and extract maximum value (e.g., Sales Management, Industry Marketing Management, Application Development).
- Act as major point of contact to customers in assigned territory in all commercial matters.
- Conduct market studies on potential new product opportunities by contacting customers to gather interest and test market demand.
- Leverage Brenntag Connect to generate and maximize sales.
- Spot opportunities for launching sales projects in cooperation with other departments like Industry Marketing Management, Application Development and suppliers.
- Identify and prioritize prospective customers.
- Get in contact with prospects and involve relevant stakeholders to nurture leads down the pipeline.
- Liaise with Brenntag Essentials sales staff on customers with new Brenntag Specialties business opportunities.
- Set and maximize prices considering value-based pricing and customer segmentation within guidelines provided by Product Management/ Industry Marketing Management.
- Ensure appropriate data administration and documentation of all business cases in the local CRM system (e.g., post processing of visits, creation of customer projects).
- Update and maintain customer opportunity pipelines and potentials in the CRM system
- Complete sales and revenue-related reporting.
- Drive commercial and functional excellence based on guidance/ input from Commercial Excellence Function.
- Provide regular forecasts of product demand from customers to Industry Marketing Management to optimize projected demand requirements.
- Keep up to date with changes and updates in the product/solution portfolio and in the market.
- Keep up to date on feedstock and upstream developments that impact product price movements.
YOUR PROFILE
Additional Required Skills/Abilities:
- Sound computer skills in the use of Microsoft Excel, Word, PowerPoint and CRM systems
- Superior communication and negotiation skills
- Strong commercial understanding
- High selfmanagement capabilities
- Customercentric mindset, focusing on creating a positive experience for the customer
- Basic level of strategic thinking (business development, opportunities)*
- Frequent travel required as per business needs
- Valid driver's license with clean driving record
Physical Job Requirements for Essential Functions:
- Sit up to 70% of the day
- Type up to 50% of the day
- Use computer programs up to 50% of the day
- Use the telephone up to 80% of the day
- Stand up to 50% of the day
- Walk up to 50% of the day
- Drive up to 50% of the day
- Lift/push/pull up to 30 lbs.
Education and Experience
- Preferably Post-Secondary Education with a focus in Business, Science or equivalent.
- Experience in the chemical distribution business, preferably in a sales capacity (3 to 5 years previous experience in sales role).
OUR OFFER
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