- Serve as a subject‑matter expert on Zendesk for Contact Center, providing recommendations and handling high‑profile customers.
- Lead design and configuration workshops, produce detailed Technical Design Documents (TDDs) that translate business objectives into technical solutions.
- Configure services and deploy resources in customer AWS accounts using Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, S3 and more.
- Collaborate with cross‑functional teams (Solution Architects, Engagement Managers, Technical Architects) to support development, testing, and go‑live phases.
- Conduct technical training, handovers, and knowledge transfer sessions to ensure customers and stakeholders can manage new solutions.
- Maintain strong communication with Engagement Managers, providing regular updates on project status, issues, and progress toward deliverables.
- 3+ years of customer‑facing experience, preferably in technical support or consulting.
- Hands‑on experience building, migrating, and deploying complex cloud‑based solutions (3+ years). AWS experience required.
- Experience implementing and supporting Amazon Connect environments.
- Experience automating deployments and improving solution efficiency.
- Experience building integrations across contact center solutions.
- Strong programming skills: comfortable with AWS Lambda and Python, and code/scripting.
- Passion for building contact center solutions and willingness to get hands dirty.
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Services Consultant - Montreal - Zendesk
Description
Services Consultant – Amazon Connect
Join Zendesk as a Services Consultant – Amazon Connect. In this role you will lead end‑to‑end technical delivery for our customers, from gathering requirements to successful go‑live, ensuring solutions are technically sound and aligned with customer business goals.
Responsibilities
Qualifications
Benefits & Working Environment
Working at Zendesk means competitive pay, benefits, flexible hours, remote options, and a culture dedicated to conversation, support, and community impact. Hybrid work is available – you will spend part of the week at a local office. We prioritize diversity, equity, and inclusion.
Location
Montreal, Quebec, Canada
Employment Type & Seniority
Full‑time, Mid‑Senior level.
EEO Statement
Zendesk is an equal opportunity employer. Applicants and employees are protected under U.S. EEO laws and other applicable laws. Zendesk prides itself on fostering a diverse workplace. If you need accommodations, contact
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