Clk 12r - Vernon, Canada - BC Public Service

BC Public Service

Verified Company

Vernon, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting Title- CLK 12R - Customer Service Representative- Position Classification- Clerk R12- Union- GEU- Work Options- On-Site- Location- Vernon, BC V1T 9V2 CA (Primary)- Salary Range- $52, $59,607.

79 annually- Close Date- 5/7/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Citizens' Services- Ministry Branch / Division- Service BC - Service Delivery- Job SummaryService BC Division is government's chief provider of citizen
- and business-centred services. Through our province-wide network of over 60 in-person service centres and a province-wide Contact Centre, we provide over 600 services on behalf of close to 40 partner ministries and agencies.

Through BC Registries and Online Services, we provide trusted registry services including the Corporate Registry, Personal Property Registry, Manufactured Home Registry, OneStop Business Registry and BC Online.

We also have an important mandate to deliver secure and privacy-enhancing identity services for citizens and businesses, through the Provincial Identity and Information Management Program, to support access to digital government services and information.

Within Service BC Division, our people and our culture are important to us.

We look for people who are motivated to deliver an excellent service experience to citizens, businesses, colleagues, peers, clients and partners.

Our vision is to deliver innovation, value, and service excellence to the citizens of British Columbia and our aspirational goal is to become a best-in-class public service delivery organization.

We believe in being kind and helpful, and we are committed to delivering "Service with Heart".

The role of a Customer Service Representative (CSR) is to provide an excellent service experience to citizens and businesses across a broad range of programs.

These programs and services can be provided through in person, virtual online and/or telephone services to citizens. CSR's are expected to be knowledgeable; service oriented, and exhibit a high degree of tact, diplomacy and discretion.

All contacts and service delivery assignments are expected to reflect the spirit of the mission and values statement of Service BC.

Job Requirements:

Minimum grade 12 graduation required, or equivalent (GED).
Experience providing customer/client service.
Experience with conflict management and dealing with emotionally charged individuals or groups.
Clerical/admin experience, education and/or relevant training.

Preference may be given to applicants with one or more of the following:

Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution.
6 months or more of experience in any of the above requirements.
Completed a training program focused on customer service/service excellence.
Clerical and Administrative office experience in a public service sector environment (i.e. Municipal, Provincial, Federal).
Experience in handling financial transactions (e.g., payment processing, cash handling) from the public.
Experience using databases to enter, update, search, retrieve, or extract information ensuring data integrity and accuracy.

Provisos:

Willingness to keep selfinformed on current trends and issues through ongoing training, education, and participation in branch projects.
Willingness to perform repetitive tasks while standing at a counter or getting up and down from a chair frequently, for up to seven hours a day.
Willingness to lift and carry boxes/mailbags weighing up to 20 pounds, for distances of up to 10 feet, and to manipulate them from heights which may require the use of a foot stool.
Willingness to travel occasionally, for varying lengths of time.

About this Position:

There are currently five (5) temporary opportunities available until approximately March 2024. These positions may be extended and/or become permanent.

An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services.

These positions have full time on-site requirements.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens.

Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

How to Apply:

Cover letter:
NO - Please do not submit a cover letter as it will not be reviewed.

Resume:

YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire (COMPREHENSIVE): YES - You will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Ensure you incl