Call Centre Customer Service Representative - Surrey, Canada - AccuSource Communications LP

AccuSource Communications LP

Verified Company

Surrey, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We currently have two (2) positions available for a Part-time Call Centre Representative to join our AccuSource Team (a division of Mainroad) Call Centre Representatives are the pulse of Mainroad. They are the first point of contact for our clients and general the public. This position will be based out of our office in Port Kells, Langley.
-
About AccuSource_

AccuSource Communications LP is a 24-hour communications centre which takes calls and responds to the public on changing highway/road conditions, hazards, and incidents.

Our fast-paced call centre requires quick response times, accuracy in data entry, urgency to assist and patience to help the general public in stressful situations.

Minimum two (2) years of customer service experience
Able and flexible to work scheduled shift pattern, including days, afternoons, and graveyards
Minimum Grade 12 education
Able to work alone with mínimal to no supervision
Able to work exceptionally well in a team environment
Able to multitask while working in high pressure situations
Accuracy and attention to detail
Strong verbal and written communication skills
Knowledge of computers, data entry, Excel, Word, and strong typing abilities
Knowledge of social media platforms including, Facebook & Twitter
Knowledgeable in the geographic layout of the lower mainland considered a strong asset

-
Job duties include, but are not limited to, the following:_

Answers inquiries from the general public regarding road and traffic conditions in a professional, courteous, and knowledgeable manner
Logs all incidents promptly, clearly and accurately so that any entry can be used in minor or major investigations
Keeps a log of all calls
Identifies operational problems and promptly notifies the road crew

This is a part-time position that must be available for weekday and weekend afternoon shifts of 8 hours.
Mainroad Group is an equal opportunity employer that values diversity and inclusion in our workplace. We welcome and respect people of all backgrounds, identities, and perspectives. We are committed to creating a fair and equitable work environment where everyone can thrive and succeed.

Job Types:
Part-time, Permanent

Salary:
$19.23 per hour

Benefits: