Senior Technical Services Engineer - Whitby - beBeeit

    beBeeit
    beBeeit Whitby

    2 days ago

    Job title: Senior IT Support Engineer – Hybrid MSP Role

    Description

    IT Support Specialist


    We are seeking a skilled IT support specialist to join our team. In this role, you will be responsible for managing technical escalations, resolving complex issues and communicating effectively with clients.



    Key Responsibilities:



    • To manage technical escalations promptly and professionally,

    • To resolve complex technical issues using troubleshooting skills>,

    • To communicate effectively with clients and provide timely updates on the status of their queries,

    • To maintain up-to-date knowledge of Microsoft tools and technologies used in the Managed Service Provider environment.



    Requirements:


    A diploma in computer science or related field is essential. Additionally, candidates should have at least 3 years of experience working as an IT help desk technician. Strong knowledge of Microsoft tools, troubleshooting skills and experience working in a Managed Service Provider environment are also necessary requirements for success in this role.


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