Temporary Customer Care Co-ordinator - Hamilton, Ontario
1 day ago
Job description
- Company: Bellway Homes
- Salary: Competitive
- Type: Full Time
- Region: International
- Town/City: Hamilton
- Posted: 20/02/2026
- Listed in: Administration & Secretarial
- Reference: 304352CON
Job Description
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK's largest house builders. Our Scotland West Division, located in Hamilton is looking to recruit a Customer Care Coordinator to join the Division's Customer Care team, this role is for a 1 year fixed term position.
The Role
This role reports of the Division's Customer Care Manager.
Principal Accountabilities Of The Customer Care Coordinator Role Include
Ensure all calls received into the department are managed appropriately and issues are logged.
Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
Maintain the relevant Customer Care log/monitor.
Check invoices and forward for payment.
Liaise with the Buying department to order materials as and when required.
Ensure defects are reported to sub-contractors on a regular basis.
Arrange completion of end of defect works for Housing Associations.
Liaise with Site Teams to ensure remedial works are completed within timescales.
Liaise with Sales Teams to ensure customer queries are answered.
Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
Experience
Experience, Qualifications and Skills
Experience of working as an Administrator in a fast paced environment.
Experience of working within the construction or house building sector is desirable.
Qualifications And Training
GCSE Maths and English – Grade 4+ (or equivalent)
Skills and Aptitude
Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
Ability to liaise with internal and external personnel
Good administration skills with the ability to coordinate numerous issues during the working day
Able to work to deadlines in a fast paced environment
Ability to work on own initiative
Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
Committed to diversity and inclusion
The Role and Working Conditions
Willing to be flexible in respect to day to day duties and hours worked
Ability to travel to all development sites, including the divisional office
This role requires occasional Saturday working from 09:00am - 13:00pm
This role is for a 1 year fixed term position
In Return We Can Offer You
Competitive salary
Competitive annual bonus
Contributory pension scheme
25 days holiday, plus bank holidays
Access to discounts and benefits portal
ShareSave Scheme
Cycle to Work Scheme
Life assurance
Holiday Purchase Scheme
Earn and Learn Opportunities
We reserve the right to close this vacancy if a large volume of applications are received.
Apply for this job
Similar jobs
Company: Bellway Homes · Salary: Competitive · Type: Full Time · Region: International · Town/City: Hamilton · Posted: 20/02/2026 · Listed in: Administration & Secretarial · Reference: 304352CON · Job Description · At Bellway we recognise that people are the key to our success, a ...
1 day ago
We are currently seeking a Sales Coordinator to join our Burlington office. · Provide exceptional customer service in the showroom and over the phone · , Prepare quotes and process sales orders accurately from start to finish · , Recommend additional products and identify add-on ...
4 weeks ago
The HACCP co-ordinator will minimize hazards at all stages of the food production process and train staff in job duties and safety procedures. · ...
4 weeks ago
We are a Premium Flatbed Trucking company located in Southern Ontario and servicing all across Canada and US (with a strong presence in Northern Ontario/Quebec, Eastern and Midwest United States and Eastern Canada.) Join our dynamic logistics team as a Logistics Co-ordinator, whe ...
1 week ago
The HR Co-ordinator will play a critical role in managing HR operations supporting the overall business. · Manage the hiring process conduct interviews and facilitate new employee orientation. · Address employee concerns mediate conflicts and ensure a positive culture and work en ...
2 days ago
We are seeking a highly organized and detail-oriented Service Department Co-Ordinator to join our dynamic team.This role is essential to the smooth operation of our service department, providing administrative support, coordinating data and service activities, · and ensuring exce ...
1 week ago
Marketing Co-ordinator · Smoke Arsenal Inc · 290 Carlingview Drive · Etobicoke, ON · M9W 5G1 · On Site · $37.50 hourly/ 35 hours per week · Permanent Employment · Full time · Morning, Day · Starts as soon as possible · Benefits: Financial benefits, other benefits · 1 vacancy · Ov ...
2 days ago
We are seeking a highly organized and detail-oriented Service Department Co-ordinator to join our dynamic team. · ...
1 week ago
The maintenance co-ordinator will estimate costs of installing and maintaining equipment or service, administer contracts for the provision of supplies and services, develop and implement schedules and procedures for safety inspections and preventive maintenance programs. · Estim ...
1 month ago
The Quality Engineer is responsible for monitoring products and process compliance to ensure that both internal and external customer & ISO 9001 requirements are consistently met. · This role leads and supports ISO 9001 Quality Management System (QMS) implementation, maintenance, ...
4 weeks ago
This role involves coordinating maintenance activities at a physical location. · Estimate costs of installing and maintaining equipment or service · ...
1 month ago
Evaluate communication strategies and programs Implement communication strategies and programs Prepare written material such as reports briefs website content Supervise professional and support staff and students Train staff Conduct comparative research on marketing strategies fo ...
3 days ago
Co-ordinatorMaintain equipment or service costs estimates, · administer contracts for supplies, · safety inspections and maintenance programs. · ...
1 month ago
National Service Dogs provides highly trained service dogs to Canadians with disabilities. · 1–3 years of experience in fundraising, sales, non-profit relations · A people-person who enjoys building relationships and telling meaningful stories · ...
3 days ago
Evaluate communication strategies and programs, implement them and prepare written material such as reports. · ...
3 days ago
We are seeking a dedicated and organized Clinic Coordinator to oversee the daily operations of our medical spa. · We require excellent communication skills, · attention to detail, · and ability · to work effectively in a fast-paced environment. ...
1 week ago
Fibracast is the innovator of FibrePlate, the next generation in ultrafiltration technology. By combining the best of hollow-fibre and flat-plate technologies into one, a unique and revolutionary hybrid design results, delivering new levels in performance and operational control ...
4 weeks ago
This is an office services co-ordinator position. · Implement new administrative procedures · Review and evaluate new administrative procedures · ...
1 month ago
We are seeking a detail-oriented and proactive Finance Coordinator to join our dynamic team. · ...
1 week ago
Deliver seamless facilities support to Retail Store Teams. · ...
3 days ago