Training and Quality Specialist - Toronto, Canada - Legal Aid Ontario
Description
Union:
OPSEU
Contract Duration: 12 months
Open Positions:
As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job.
It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.
If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.
Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO.
LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.
We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff.
All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.
Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.Primary function:
This position located in the Intake Operations Support department which is responsible for the development and delivery of staff training and creation of information and knowledge resources that will help intake staff operate at optimal efficiency.
The Training and Quality Specialist will also develop and support a quality assurance (QA) program and ensure that QA standards are incorporated into the training process.
Home Location:
Provincial Office
Secondary/tertiary locations:
not applicable
Reporting to:
Manager, Knowledge and Information Management and Training.
Key accountabilities:
Required skills & experience:
More jobs from Legal Aid Ontario
-
Case Manager
Toronto, Canada - 2 weeks ago
-
Duty Counsel
Barrie, Canada - 3 weeks ago
-
Client Service Representative
Toronto, Canada - 3 weeks ago
-
Case Manager
Toronto, Canada - 7 hours ago
-
Avocate de Service
Brockville, Canada - 7 hours ago
-
Supervisor, Centralized Services
Toronto, Canada - 2 weeks ago