Client Relationship Manager - Toronto, Canada - Cognizant Technology Solutions

Cognizant Technology Solutions
Cognizant Technology Solutions
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Job summary:

Technical Skills

  • Portfolio & Project management (PPM)
Domain Skills

  • Wealth Management Operations
Shift

  • Day 9AM TO 7PM EDT
Experience

  • 18 years to 20 years

Roles & Responsibilities:

Building long-term relationships with key clients.

Addressing customer concerns and complaints. Creating sales plans to generate revenue.

Establish relationships with key employees among customers

Build plans to address clients' business needs

Advise clients on creating profitable processes

Schedule regular meetings with customers to ensure they are satisfied

Act as point of contact for complaints and escalate issues as appropriate

Help sales team up-sell or cross-sell services and products

Ensure both the company and clients adhere to contract terms

Study competition to find new ways to retain customers

Set sales and revenue targets and work diligently to meet them

Proven experience as a Client Relations Manager or Relationship Manager

Proven track record of meeting and exceeding targets

Background in customer service industry knowledge is a plus

Experience tracking relevant KPIs (e.g. customer satisfaction)


Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.


Employee Status:
Full Time Employee


Shift:
Day Job


Travel:
No


Job Posting:
Jan
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